Front Office Manager - Doubletree Phoenix Midtown

Pier House; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

DoubleTree Phoenix Midtown is seeking a hands-on Front Office Manager to lead guest services in the heart of Phoenix. The role focuses on staffing, check-in/out, guest satisfaction, and efficient front desk operations, including supervision of PBX, concierge, and guest services staff.

You will ensure MICROS system accuracy, maintain positive guest relations, and uphold the hotel’s service standards in a fast-paced environment with on-site dining and amenities.

Qualifications

• Experience leading front office teams in hospitality.
• Strong guest service orientation and problem-solving skills.
• Experience with MICROS or similar property management systems.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Staffing, interviewing, training and scheduling front desk personnel.
• Resolve guest complaints and ensure satisfaction.
• Accurately manage MICROS system daily transactions and reporting.

Skills

Guest relations

Staffing management

Front desk operations

MICROS system

Tools

MICROS

Job description

Front Office Manager - Doubletree Phoenix Midtown

#26-3184

Phoenix, Arizona, United States

Location Description

In the financial district, we're only four miles from downtown and the Biltmore Fashion Park. Chase Field, Grand Canyon University, Arizona State University Downtown Campus, and the Phoenix Convention Center are all within three miles. Our on-site restaurant and bar, event rooms, 24-hour fitness center, and outdoor pool and hot tub complete your stay.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Location

Phoenix Midtown DoubleTree-PHXAR

Requirements

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws