Front Office Manager: Guest Experience Leader

Mr C. Hotels; Phoenix (AZ); On-site; USD 48,000 - 60,000; Full time

Job summary

Mr C. Hotels' Doubletree Phoenix Midtown is seeking a skilled Front Office Manager to lead the guest services team and ensure smooth front desk operations for a busy urban hotel.

You will drive guest relations, manage staffing levels across front office roles, resolve issues promptly, and proficiently operate the MICROS system to process daily transactions and ensure excellent service for every guest.

Qualifications

• Experience in front desk operations and guest services.
• Ability to manage staffing levels for front office.
• Proficiency with MICROS front office system.
• Strong communication and interpersonal skills.

Responsibilities

• Anticipate guest needs and greet guests while checking them in/out.
• Ensure proper staffing levels for front office teams.
• Resolve guest complaints and maintain satisfaction.
• Operate the MICROS system and handle daily transactions.

Skills

Guest relations

Staff management

Customer service

Problem solving

Tools

MICROS

Job description

Mr C. Hotels' Doubletree Phoenix Midtown is seeking a skilled Front Office Manager to lead the guest services team and ensure smooth front desk operations for a busy urban hotel.

You will drive guest relations, manage staffing levels across front office roles, resolve issues promptly, and proficiently operate the MICROS system to process daily transactions and ensure excellent service for every guest.