Front Office & Guest Services Manager

One Ocean Resort & Spa; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

DoubleTree Phoenix Midtown is seeking a Front Office Manager in Phoenix, AZ to oversee daily front desk operations and guest relations. You will lead a team of front desk agents, supervisors, concierge staff, and PBX operators to deliver exceptional service and seamless check-in/check-out experiences.

You will be responsible for staffing, training, and supervising front office personnel, resolving guest issues, and ensuring accurate MICROS system usage.

Qualifications

• Experience in hotel front desk operations
• Ability to lead the front office team and schedule staff
• Strong guest relations and conflict resolution skills

Responsibilities

• Anticipate guest needs and ensure prompt, friendly service at check-in/out
• Manage staffing levels for front office, including hiring, training, and scheduling
• Resolve guest issues with effective investigation and resolution
• Operate MICROS system for daily front desk transactions

Skills

Guest relations

Staffing management

Customer service

MICROS system

Tools

MICROS

Job description

DoubleTree Phoenix Midtown is seeking a Front Office Manager in Phoenix, AZ to oversee daily front desk operations and guest relations. You will lead a team of front desk agents, supervisors, concierge staff, and PBX operators to deliver exceptional service and seamless check-in/check-out experiences.

You will be responsible for staffing, training, and supervising front office personnel, resolving guest issues, and ensuring accurate MICROS system usage.