Front Office Manager - Guest Experience & Operations

Marriott Resorts Hospitality Corporation; Breckenridge (CO); On-site; USD 71,000 - 79,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (HSA &

Paid Time Off

Paid Holidays

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Group Life/Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Travel Discounts

Job summary

Marriott Vacations Worldwide is seeking a Front Office Leader in Breckenridge to oversee Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail, ensuring smooth arrivals and departures and driving guest satisfaction while contributing to the department's financial performance. The role requires strong leadership, hands-on management of day-to-day operations, and a focus on achieving service standards and budget goals.

Relocation assistance is available.

Qualifications

• High school diploma or GED with 4 years of guest services/front desk experience, or a 2-year degree with 2 years of relevant experience.

Responsibilities

• Lead Guest Services Team and drive interpersonal communication, integrity and sound business decisions.
• Supervise and manage employees; oversee day-to-day front office operations.
• Ensure guest arrival/departure procedures and exceptional customer service.
• Develop goals and monitor performance; manage budgets and controllable expenses.
• Promote staff development and recognize employee achievements.

Skills

Guest services experience

Front desk operations

Leadership

Staff supervision

Guest satisfaction

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

Marriott Vacations Worldwide is seeking a Front Office Leader in Breckenridge to oversee Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail, ensuring smooth arrivals and departures and driving guest satisfaction while contributing to the department's financial performance. The role requires strong leadership, hands-on management of day-to-day operations, and a focus on achieving service standards and budget goals.

Relocation assistance is available.