Front Desk Operations Manager

Lake Roosevelt Adventures; Breckenridge (CO); Hybride; USD 48 000 - 66 000; Plein temps

Résumé du poste

The Lodge at Breckenridge, operated by Guest Services, Inc., seeks a Front Desk Manager to oversee front desk operations, guest check-in/out, reservations, and switchboard monitoring, ensuring outstanding service.

Responsibilities include staffing, scheduling, training, resolving guest inquiries, cash handling, opening/closing procedures, safety and compliance, and representing the company professionally.

Qualifications

• High School Diploma required or equivalent.
• Bachelor’s degree preferred or related customer service experience.
• Clerical tasks include typing, filing, and using standard office equipment.
• Proficient MS Office suite including Outlook, Word, and Excel.
• Strong interpersonal and organizational skills with the ability to manage reservations.

Responsabilités

• Oversee front desk operations including check-in/check-out and reservations.
• Supervise, train, and schedule front desk staff; handle guest inquiries and complaints.
• Maintain cash handling and balance cash at shifts’ start/end; supervise cash register operations.
• Assist in opening/closing procedures and ensure safety and cleanliness standards.
• Represent the company professionally with guests, clients, and vendors.

Connaissances

Typing

Cash handling

Reservation scheduling

MS Outlook

MS Word

MS Excel

Customer service

Interpersonal skills

Formation

High School Diploma

Bachelor’s degree preferred

Outils

MS Outlook

MS Word

MS Excel

Description du poste

The Lodge at Breckenridge, operated by Guest Services, Inc., seeks a Front Desk Manager to oversee front desk operations, guest check-in/out, reservations, and switchboard monitoring, ensuring outstanding service.

Responsibilities include staffing, scheduling, training, resolving guest inquiries, cash handling, opening/closing procedures, safety and compliance, and representing the company professionally.