Front Office Manager — Guest Experience Leader

BW Plus Kelly Inn; Saint Cloud (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401K match

Health insurance

Dental insurance

Complimentary lunch

Reserved parking space

Job summary

BW Plus Kelly Inn in St. Cloud, MN is hiring a Front Office Manager to lead front desk operations and guarantee exceptional guest service. The role emphasizes leadership, team management, and ensuring a smooth operational flow at the front office.

Successful candidates will have supervisory experience in hospitality and strong communication skills. Join us for a rewarding work environment with excellent benefits, including health and dental insurance, a flexible schedule, and complimentary lunches.

Qualifications

• Prior front desk or supervisory experience in hospitality.
• Strong leadership and communication skills.
• Ability to work well under pressure.

Responsibilities

• Manage daily front office operations including check-in/check-out.
• Train and supervise front desk staff.
• Handle guest complaints and ensure prompt resolution.
• Develop policies and procedures for operation.
• Maintain inventory and supplies.

Skills

Leadership skills

Communication

Proficiency in hotel management software

Problem-solving

Multitasking

Job description

BW Plus Kelly Inn in St. Cloud, MN is hiring a Front Office Manager to lead front desk operations and guarantee exceptional guest service. The role emphasizes leadership, team management, and ensuring a smooth operational flow at the front office.

Successful candidates will have supervisory experience in hospitality and strong communication skills. Join us for a rewarding work environment with excellent benefits, including health and dental insurance, a flexible schedule, and complimentary lunches.