Guest Experience Manager – Front Desk & Operations

Remington Hospitality; Minnetonka (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Remington Hospitality in Minnetonka, MN seeks an experienced Front Office Manager to oversee guest services. You will ensure staffing, check-in/out efficiency, and guest satisfaction.

The role requires strong leadership, staff coordination, and proficiency with MICROS to handle daily transactions and guest requests. You will train front desk agents, handle escalations, maintain positive guest relations, and optimize front desk operations to deliver a seamless experience.

Qualifications

• Strong guest service mindset and ability to anticipate guest needs.
• Experience in supervising front desk staff and scheduling.
• Proficiency with MICROS or similar front desk POS systems.
• Excellent problem-solving and conflict-resolution skills.

Responsibilities

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Skills

Guest relations

Staff supervision

MICROS system

Conflict resolution

Education

High school diploma or equivalent

Tools

MICROS POS System

Job description

Remington Hospitality in Minnetonka, MN seeks an experienced Front Office Manager to oversee guest services. You will ensure staffing, check-in/out efficiency, and guest satisfaction.

The role requires strong leadership, staff coordination, and proficiency with MICROS to handle daily transactions and guest requests. You will train front desk agents, handle escalations, maintain positive guest relations, and optimize front desk operations to deliver a seamless experience.