Front Office Manager - Guest Experience Leader

Schulte Restaurant Group; Lincoln (NE); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health

Health Insurance

401(k) Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on tickets, electronics, gym

Job summary

Schulte Hospitality Group in Lincoln, NE is seeking a dynamic Front Office Manager to lead guest services, manage the front desk team, and uphold our service culture. This full-time role requires the ability to work nights, weekends and holidays, with a focus on guest satisfaction and team development.

The position demands at least three years in a similar leadership role, and a high school diploma (post-secondary education preferred).

Qualifications

• Minimum of three (3) years in similar leadership role.
• Minimum of High School education, post-high school education preferred.

Responsibilities

• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.
• Ensures recognition of employees is taking place across areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Skills

Leadership

Communication

Front Desk Ops

Staff Coaching

Education

High School Diploma

Post-secondary education

Job description

Schulte Hospitality Group in Lincoln, NE is seeking a dynamic Front Office Manager to lead guest services, manage the front desk team, and uphold our service culture. This full-time role requires the ability to work nights, weekends and holidays, with a focus on guest satisfaction and team development.

The position demands at least three years in a similar leadership role, and a high school diploma (post-secondary education preferred).