Front Office Manager — Guest Experience Leader

Evansville Doubletree by Hilton; Evansville (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

HCW Hospitality is seeking a Front Office Manager in Evansville to lead the front desk team and create an exceptional first impression for every guest from check-in to check-out.

You’ll mentor staff, oversee check-ins/outs and billing, monitor guest feedback, and collaborate with other departments to elevate service. Flexibility to work evenings, weekends, and holidays is required, with a commitment to excellence.

Qualifications

• Experience in front desk operations; management experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to handle multiple tasks and resolve guest issues effectively; flexibility to work varied hours.

Responsibilities

• Lead, mentor, and train the front desk team to provide outstanding guest service.
• Oversee guest check-ins, check-outs, and billing with accuracy and efficiency.
• Monitor guest feedback and implement service improvements.
• Manage staff scheduling, performance evaluations, and team development.
• Ensure that the front desk is organized, clean, and operates smoothly.
• Collaborate with other departments to enhance the guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

Skills

Front desk management

Leadership

Guest service

Communication

Job description

HCW Hospitality is seeking a Front Office Manager in Evansville to lead the front desk team and create an exceptional first impression for every guest from check-in to check-out.

You’ll mentor staff, oversee check-ins/outs and billing, monitor guest feedback, and collaborate with other departments to elevate service. Flexibility to work evenings, weekends, and holidays is required, with a commitment to excellence.