Front Office Lead: Guest Experience Champion

Wolf by Vanderpump Scottsdale; Evansville (IN); On-site; USD 55,000 - 70,000; Full time

Job summary

HCW Hospitality is seeking a Front Office Manager to lead the front desk team and set the tone for every guest's experience. You will oversee check-ins, check-outs, billing, and ensure a seamless, welcoming first impression from arrival to departure.

The ideal candidate brings experience in front desk operations, strong leadership and communication skills, and the ability to juggle multiple tasks with a positive attitude. Evening, weekend, and holiday shifts may be required.

Qualifications

• Experience in front desk operations, with management experience preferred.
• Strong leadership, communication, and organizational skills.
• Commitment to delivering exceptional guest experiences.
• Ability to handle multiple tasks and resolve guest issues effectively. Flexibility to work varied hours, including evenings, weekends, and holidays.
• A positive attitude and a drive for excellence.

Responsibilities

• Lead, mentor, and train the front desk team to provide outstanding guest service.
• Oversee guest check-ins, check-outs, and billing with accuracy and efficiency.
• Monitor guest feedback and implement service improvements.
• Manage staff scheduling, performance evaluations, and team development.
• Ensure that the front desk is organized, clean, and operates smoothly.
• Collaborate with other departments to enhance the guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

Skills

Front desk operations

Leadership

Communication

Organizational skills

Guest service

Problem solving

Flexibility

Job description

HCW Hospitality is seeking a Front Office Manager to lead the front desk team and set the tone for every guest's experience. You will oversee check-ins, check-outs, billing, and ensure a seamless, welcoming first impression from arrival to departure.

The ideal candidate brings experience in front desk operations, strong leadership and communication skills, and the ability to juggle multiple tasks with a positive attitude. Evening, weekend, and holiday shifts may be required.