FRONT OFFICE MGR

Wolf by Vanderpump Scottsdale; Evansville (IN); Presencial; USD 55.000 - 70.000; Jornada completa

Descripción de la vacante

HCW Hospitality is seeking a Front Office Manager to lead the front desk team and set the tone for every guest's experience. You will oversee check-ins, check-outs, billing, and ensure a seamless, welcoming first impression from arrival to departure.

The ideal candidate brings experience in front desk operations, strong leadership and communication skills, and the ability to juggle multiple tasks with a positive attitude. Evening, weekend, and holiday shifts may be required.

Formación

• Experience in front desk operations, with management experience preferred.
• Strong leadership, communication, and organizational skills.
• Commitment to delivering exceptional guest experiences.
• Ability to handle multiple tasks and resolve guest issues effectively. Flexibility to work varied hours, including evenings, weekends, and holidays.
• A positive attitude and a drive for excellence.

Responsabilidades

• Lead, mentor, and train the front desk team to provide outstanding guest service.
• Oversee guest check-ins, check-outs, and billing with accuracy and efficiency.
• Monitor guest feedback and implement service improvements.
• Manage staff scheduling, performance evaluations, and team development.
• Ensure that the front desk is organized, clean, and operates smoothly.
• Collaborate with other departments to enhance the guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

Conocimientos

Front desk operations

Leadership

Communication

Organizational skills

Guest service

Problem solving

Flexibility

Descripción del empleo

JOB SUMMARY

At HCW Hospitality, our Front Office sets the stage for an exceptional guest experience. As the Front Office Manager, you’ll lead the team that creates that first impression. Your leadership and organizational skills will ensure that our guests enjoy a seamless and welcoming experience from check-in to check-out.

WHAT YOU'LL DO

As the Front Office Manager, you’ll oversee the front desk operations to ensure excellence. In this role, you will:

• Lead, mentor, and train the front desk team to provide outstanding guest service.
• Oversee guest check-ins, check-outs, and billing with accuracy and efficiency.
• Monitor guest feedback and implement service improvements.
• Manage staff scheduling, performance evaluations, and team development.
• Ensure that the front desk is organized, clean, and operates smoothly.
• Collaborate with other departments to enhance the guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

WHAT YOU BRING

We’re looking for a leader who is passionate about hospitality and guest service. To excel in this role, you’ll need:

• Experience in front desk operations, with management experience preferred.
• Strong leadership, communication, and organizational skills.
• A commitment to delivering exceptional guest experiences.
• The ability to handle multiple tasks and resolve guest issues effectively.Flexibility to work varied hours, including evenings, weekends, and holidays.
• A positive attitude and a drive for excellence.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.