Upscale Front Office Supervisor - Guest Experience Leader

Four Points By Sheraton Seattle Airport South; Des Moines (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Management Development Program

Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Job summary

Four Points By Sheraton Seattle Airport South is seeking a Front Office Supervisor to lead guest service excellence and team performance. You will mentor staff, ensure brand standards, manage room availability, and drive profitability while maintaining a high-energy, guest-focused environment.

The role requires open availability including days, nights, weekends, and holidays, with an hourly wage of $23.00. Advancement through our Management Development Program is a key part of the culture.

Qualifications

• 1-2 years' supervisory experience in a brand hotel setting or luxury hotel environment.
• Two-year college degree or equivalent hospitality experience.
• Fluency in English; additional languages preferred.
• Excellent verbal and written communication skills.
• High energy with the ability to motivate others and lead a team.

Responsibilities

• Oversee front office operations to ensure guest service aligns with brand standards and operational profitability.
• Monitor performance, coach and evaluate team members, and manage scheduling and reviews.
• Track guest satisfaction and work with the General Manager to drive improvements.
• Greet guests, respond to inquiries and resolve issues promptly and professionally.

Skills

Supervisory experience

Leadership

Verbal and written communication

Customer service mindset

Education

Two-year college degree or hospitality experience

Tools

Microsoft Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Four Points By Sheraton Seattle Airport South is seeking a Front Office Supervisor to lead guest service excellence and team performance. You will mentor staff, ensure brand standards, manage room availability, and drive profitability while maintaining a high-energy, guest-focused environment.

The role requires open availability including days, nights, weekends, and holidays, with an hourly wage of $23.00. Advancement through our Management Development Program is a key part of the culture.