Front Office Manager: Lead Guest Experience & Team

Courtyard Seattle SeaTac Airport; Seattle (WA); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Bonus Eligible

401k

Health/Dental/Vision/Life/Voluntary

Team and Travel Discounts

Career advancement opportunity

Job summary

Courtyard Seattle SeaTac Airport is seeking a Front Office Manager to lead and mentor the front office team, ensuring outstanding guest service and an exceptional guest experience.

You will train staff, oversee front desk, reservations, and audit, and coordinate with the team to maintain high standards. Must have 2+ years in a branded hotel and strong English communication; nights/weekends/holidays availability required.

Qualifications

• 2+ years Front Office Manager experience in a branded hotel environment.
• College degree or hospitality coursework preferred.
• Strong knowledge of software applications, especially MS Office and hotel platforms.

Responsibilities

• Train, coach, and oversee daily guest services operations across front desk, reservations, and audit.
• Set the tone for guest experience and mentor team to deliver exceptional service.
• Coordinate work with team and other departments to achieve guest and team satisfaction.

Skills

Leadership

Customer service

Communication

Teamwork

Multi-tasking

Education

Hospitality degree

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Microsoft Office

Job description

Courtyard Seattle SeaTac Airport is seeking a Front Office Manager to lead and mentor the front office team, ensuring outstanding guest service and an exceptional guest experience.

You will train staff, oversee front desk, reservations, and audit, and coordinate with the team to maintain high standards. Must have 2+ years in a branded hotel and strong English communication; nights/weekends/holidays availability required.