Front Office Manager - Guest Experience & Career Growth

NOLA OPCO LLC; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Paid vacation and sick leave

Discounted hotel stays at Marriott properties

Access to training and development programs

Job summary

NOLA OPCO LLC is seeking a Front Office Manager for City Express by Marriott New Orleans I-10. This role entails supervising all front desk operations, leading the front office team, and ensuring exceptional guest experiences. Candidates should have at least 1-2 years of front desk experience, proficiency in Lightspeed PMS, and strong communication skills. Benefits include employee discounts and paid time off. Join us to provide genuine hospitality with a local New Orleans touch.

Qualifications

• Minimum 1–2 years of front office or front desk experience at a Marriott‑branded property is required.
• Excellent verbal and written communication skills are necessary.
• Proven ability to lead a team in a fast‑paced hotel environment.

Responsibilities

• Supervise and manage all front desk operations during assigned shifts.
• Handle guest complaints, special requests, and escalations promptly.
• Ensure all Marriott brand standards are consistently upheld.

Skills

Front desk operations

Guest services

Team leadership

Communication skills

Proficiency in Lightspeed PMS

Education

High school diploma or GED

Associate's or Bachelor's degree in Hospitality Management

Tools

Lightspeed PMS

Job description

NOLA OPCO LLC is seeking a Front Office Manager for City Express by Marriott New Orleans I-10. This role entails supervising all front desk operations, leading the front office team, and ensuring exceptional guest experiences. Candidates should have at least 1-2 years of front desk experience, proficiency in Lightspeed PMS, and strong communication skills. Benefits include employee discounts and paid time off. Join us to provide genuine hospitality with a local New Orleans touch.