Front Desk Agent Marriott Experience Required

NOLA OPCO LLC; New Orleans (LA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Paid time off

Training & development

Growth opportunities within Marriott and Garnet Hotels

Job summary

NOLA OPCO LLC is looking for an experienced Front Desk Agent for City Express by Marriott New Orleans I-10. The role involves delivering exceptional guest service while managing check-in/check-out processes, room assignments, and guest inquiries. Candidates must have prior experience with Marriott-branded hotels and hotel systems. The work environment is supportive and professional, with opportunities for growth within Marriott and Garnet Hotels. Competitive hourly pay is offered based on experience.

Qualifications

• Prior experience working with a Marriott-branded hotel is mandatory.
• Experience with hotel systems is preferred.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Greet and assist guests with check-in and check-out processes.
• Manage reservations, room assignments, and guest requests.
• Ensure adherence to Marriott brand standards and guest service expectations.

Skills

Strong communication and customer service skills

Problem-solving ability

Team-oriented mindset

Tools

Opera

MARSHA

Job description

Benefits:

• Employee discounts
• Free uniforms
• Paid time off
• Training & development

Job Summary

City Express by Marriott New Orleans I-10 is seeking an experienced and guest-focused Front Desk Agent with prior Marriott brand experience. The ideal candidate will be responsible for delivering exceptional guest service while ensuring compliance with Marriott standards and procedures.

Key Responsibilities

• Greet and assist guests with check-in and check-out processes
• Manage reservations, room assignments, and guest requests
• Handle guest inquiries and resolve issues in a professional manner
• Maintain accurate records using Marriott systems (PMS)
• Coordinate with housekeeping and maintenance teams for smooth operations
• Ensure adherence to Marriott brand standards and guest service expectations

Qualifications

• Mandatory: Prior experience working with a Marriott-branded hotel
• Experience with hotel systems (Opera, MARSHA, or similar) preferred
• Strong communication and customer service skills
• Ability to work flexible shifts, including weekends and holidays
• Professional demeanor and attention to detail

Preferred Skills

• Problem-solving ability
• Team-oriented mindset
• Ability to handle high guest volume efficiently

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Growth opportunities within Marriott and Garnet Hotels

Supportive and professional work environment