Guest Experience Leader - Front Office & Revenue

Wyndham-Hotels-; New Orleans (LA); On-site; USD 45,000 - 55,000; Full time

Job summary

Wyndham Garden New Orleans Downtown is seeking an experienced Front Office Manager to oversee Guest Services, Concierge, Reservations, and related front-of-house operations in New Orleans, LA. The role focuses on delivering attentive, friendly service while maximizing room revenue and guest satisfaction.

The candidate should have 4+ years in a hotel setting, be proficient with Windows-based tools, and lead front desk and related teams in accordance with Expotel Hospitality Service standards.

Qualifications

• At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and 4 or more years of related experience.
• Must be proficient in Windows, company-approved spreadsheet and word processing.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards and hotel needs.
• Maintain a professional appearance and grooming, including proper uniform and name tag.
• Comply with Expotel Hospitality Service standards and regulations to ensure safe and efficient hotel operations.
• Maximize room revenue and occupancy by reviewing status daily and monitoring rate variance and house count.
• Lead and develop Rooms Division staff; conduct performance reviews and coordinate with Human Resources.

Skills

4+ years experience

Windows proficiency

Education

2-year college degree and 4+ years experience

Job description

Wyndham Garden New Orleans Downtown is seeking an experienced Front Office Manager to oversee Guest Services, Concierge, Reservations, and related front-of-house operations in New Orleans, LA. The role focuses on delivering attentive, friendly service while maximizing room revenue and guest satisfaction.

The candidate should have 4+ years in a hotel setting, be proficient with Windows-based tools, and lead front desk and related teams in accordance with Expotel Hospitality Service standards.