Front Office Manager | Embassy Suites | Tysons Corner, Virginia

PM Hotel Group; Vienna (VA); Presencial; USD 54 000 - 70 000; Tempo integral

Resumo da oferta

PM Hotel Group is seeking a hands-on Front Office Leader to direct the front desk team at our Vienna, VA property. You will ensure smooth daily operations, deliver exceptional guest service and drive strategies that boost guest satisfaction and loyalty.

The role emphasizes coaching and mentoring teammates, optimizing schedules, and fostering a collaborative, guest-centric environment. Be prepared for varied shifts and to lead by example in a fast-paced hospitality setting.

Qualificações

• Requires at least two years working in hotels and an additional two years in a leadership role (Manager+).
• Experience coaching, mentoring and teambuilding is desirable.
• Strong people skills and a passion for hospitality are essential.

Responsabilidades

• Overseeing day-to-day front desk operations and related functions.
• Provide business perspective to improve guest services and operational decisions.
• Oversee guest registration and check-out processes.
• Train, schedule and manage Front Office staff.
• Coordinate night audit, group billing, forecasting and supply orders.
• Act as liaison between General Manager and staff.

Conhecimentos

Front desk leadership

Team management

Guest service

Coaching

Scheduling

Descrição da oferta de emprego

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff
• Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.