Front Office Manager | Embassy Suites | Tysons Corner, Virginia

PM-Hospitality-Strategies,-Inc.; Vienna (VA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

Embassy Suites in Tysons Corner, Virginia is seeking a Front Office Manager to lead the front desk team, ensuring smooth operations and superior guest service. You will combine business acumen with managerial experience to drive guest satisfaction and repeat visits.

The role requires at least two years in hotels plus two years in a hotel leadership position, with a focus on coaching, teambuilding, and staff development.

Qualifications

• Requires minimum two years in hotels and at least two years in a hotel leadership role (Manager+).
• People management, coaching, and teambuilding experience preferred.

Responsibilities

• Oversee day-to-day operations of the front desk and related functions.
• Lead and train Front Office staff and manage scheduling.
• Coordinate night audit, group billing, and cross-department communication as needed.
• Serve as liaison between General Manager and staff.

Skills

Front desk leadership

Team leadership

Guest service

Coaching & development

Job description

Front Office Manager | Embassy Suites | Tysons Corner, Virginia

Job Category: Front Desk

Requisition Number: FRONT020019

• Full-Time
• On-site
• Salary : $65,000 USD per year

Locations

Showing 1 location

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff
• Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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