Front Office Manager | Embassy Suites | Tysons Corner, Virginia

PM New Logo; Vienna (VA); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Competitive pay

Job summary

Embassy Suites Tysons Corner in Virginia is seeking a Front Office Manager to lead the front desk team and ensure smooth, guest-focused operations. You will combine business acumen with people leadership to elevate service and drive guest satisfaction.

The role requires at least two years in hotels and a further two years in a hotel leadership position, with strong coaching and teambuilding skills. Expect varied shifts, including nights, weekends, and holidays, with competitive pay and employee

Qualifications

• Hotels experience: at least 2 years in hotels and an additional 2 years in a hotel leadership position (Manager+)
• People-oriented leader with coaching, mentoring and teambuilding skills

Responsibilities

• Overseeing the day-to-day operations of the front desk and related functions to ensure adherence to procedures.
• Provide business expertise and strategic perspective to guest services, balancing service quality with business needs.
• Oversee and participate in guest registration and check-out.
• Manage, train, and schedule Front Office staff.
• Coordinate night audits, group billing, forecasting, and supplies; ensure cross-department communication.
• Act as liaison between General Manager and staff.

Job description

Front Office Manager | Embassy Suites | Tysons Corner, Virginia

Job Category: Front Desk

Requisition Number: FRONT020019

• Full-Time
• On-site
• Salary : $65,000 USD per year

Locations

Showing 1 location

Description

What You’ll Do:

You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.

On a daily basis you will be responsible for:

• Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
• Overseeing and participating in guest registration and check out.
• Managing, training, and scheduling the Front Office staff
• Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Acting as a liaison between General Manager and staff

Where You’ve Been:

We’re looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.

When You’re Here:

Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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