Front Office Manager - Elevate Guest Experience & Revenue

Hilton; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive health plans

Go Hilton Travel Discount

Job summary

Parc 55 San Francisco - a Hilton Hotel is seeking a Front Office Manager to lead the front office team. The role focuses on guest service, room inventory, and adherence to hotel standards at a premier San Francisco property.

You will oversee daily operations, drive guest satisfaction, and implement revenue initiatives while coaching staff to deliver exceptional hospitality. Hilton offers competitive benefits and travel discounts as part of its Go Hilton program.

Qualifications

• minimum two years of hotel front desk management experience.
• experience managing 400+ rooms properties is highly preferred.
• Union experience is highly preferred.

Responsibilities

• Manage daily front office operations, including guest service, registration, and room inventory.
• Monitor guest satisfaction and guide improvements to enhance the guest experience.
• Promote revenue initiatives and up-sell to drive occupancy and revenue growth.
• Provide regular updates and training on hotel offerings, services, and local attractions.
• Supervise and coach front office team, fostering a positive work environment.

Skills

Front desk management

Guest service leadership

Team coaching

Job description

Parc 55 San Francisco - a Hilton Hotel is seeking a Front Office Manager to lead the front office team. The role focuses on guest service, room inventory, and adherence to hotel standards at a premier San Francisco property.

You will oversee daily operations, drive guest satisfaction, and implement revenue initiatives while coaching staff to deliver exceptional hospitality. Hilton offers competitive benefits and travel discounts as part of its Go Hilton program.