Front Office Leader - Luxury Hotel Guest Experience

Hilto; San Diego (CA); On-site; USD 83,000 - 85,000; Full time

Benefits offered by this job

Multiple medical coverage

Dental & Vision coverage

24/7 Teledoc service

Free maintenance medications

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Hilton San Diego Gaslamp Quarter is seeking a Front Office Manager to lead the front office team in delivering warm, efficient service from arrival to departure. You will manage daily desk operations, coach staff, and collaborate with other departments to ensure a seamless guest journey.

The role requires strong leadership, exceptional communication, and a genuine commitment to creating memorable guest experiences in a dynamic, fast-paced environment.

Qualifications

• 5+ years of front office supervisory or management experience in hospitality.
• Strong leadership and team development skills.
• Excellent communication and guest service orientation.

Responsibilities

• Lead and inspire the front office team to deliver warm, efficient service.
• Oversee daily front desk operations and ensure a smooth guest journey.
• Coach, develop, and recognize team members; support recruitment and onboarding.
• Collaborate with other hotel departments to ensure seamless operations.
• Address guest concerns professionally and drive service recovery.

Skills

Front office management

Leadership

Communication

Guest service

Cash handling

Tools

Opera PMS

Micros

Microsoft Office

Job description

Hilton San Diego Gaslamp Quarter is seeking a Front Office Manager to lead the front office team in delivering warm, efficient service from arrival to departure. You will manage daily desk operations, coach staff, and collaborate with other departments to ensure a seamless guest journey.

The role requires strong leadership, exceptional communication, and a genuine commitment to creating memorable guest experiences in a dynamic, fast-paced environment.