Front Office Manager - Parc 55 San Francisco - a Hilton Hotel

Hilton; San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive health plans

Go Hilton Travel Discount

Job summary

Parc 55 San Francisco - a Hilton Hotel is seeking a Front Office Manager to lead the front office team. The role focuses on guest service, room inventory, and adherence to hotel standards at a premier San Francisco property.

You will oversee daily operations, drive guest satisfaction, and implement revenue initiatives while coaching staff to deliver exceptional hospitality. Hilton offers competitive benefits and travel discounts as part of its Go Hilton program.

Qualifications

• minimum two years of hotel front desk management experience.
• experience managing 400+ rooms properties is highly preferred.
• Union experience is highly preferred.

Responsibilities

• Manage daily front office operations, including guest service, registration, and room inventory.
• Monitor guest satisfaction and guide improvements to enhance the guest experience.
• Promote revenue initiatives and up-sell to drive occupancy and revenue growth.
• Provide regular updates and training on hotel offerings, services, and local attractions.
• Supervise and coach front office team, fostering a positive work environment.

Skills

Front desk management

Guest service leadership

Team coaching

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work!

Parc 55 San Francisco - a Hilton Hotel is looking for its next Front Office Manager to join their Front Office team!

The sleek boutique hotel of 1024 guest rooms sits steps from Powell Street and Westfield San Francisco Shopping Center. It's the perfect location for both work and play!

Our team members cherish our award-winning culture, which includes great benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune's World's Best Workplaces list!

The ideal candidate for this position will possess:

• minimum two years of hotel front desk management experience
• experience managing 400+ rooms properties is highly preferred
• Union experience is highly preferred

Here's what you'll do during a typical day:

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.