Night Auditor

Auro Hotels Management; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

AURO Hotels is seeking a Night Auditor in Orlando, FL to balance guest accounts and prepare management reports. The role supports the front desk during the night shift, ensuring guest satisfaction and adherence to AURO Hotels’ standards.

Responsibilities include checking guests in/out, verifying charges, and providing knowledge of hotel services. A high school diploma or GED is required, with background checks conducted by the employer.

Qualifications

• High school diploma or GED required.
• Experience in hospitality or front desk is a plus.

Responsibilities

• Ensure guest satisfaction with courteous service and welcoming environment.
• Register and process guests promptly during arrival and departure.
• Verify charges and balance guest accounts by 6:00 a.m. or brand standard time.
• Demonstrate knowledge of hotel services and local area to assist guests.
• Prepare daily, monthly, and yearly reports as required by the property.
• Operate the telephone system per AURO Hotels brand standards.
• Maintain safety and security procedures for guests and staff.

Skills

Guest service

Communication

Professionalism

Problem solving

Attention to detail

Education

High school diploma or GED

Job description

The purpose of the Night Auditor is to audit all accounts to ensure they are in balance and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with AURO Hotels’ standards.

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

• Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction.
• Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard’s designated time.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
• Completes all credit card transmittals, direct bills, and no-show billings for the day.
• Prepares all daily, monthly, and yearly reports required by the property.
• Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction.
• Professionally and competently operates the telephone system according AURO Hotels and brand standards.
• Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Location(s)

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About Auro Hotels

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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