Front Office Manager

Tews Company; Charlotte (NC); On-site; USD 60,000 - 65,000; Full time

Job summary

Tews Company in Charlotte, NC seeks an experienced Office Manager to oversee daily operations and lead a front-office team on-site. The role focuses on efficient workflows, strong customer service, and accuracy across administrative and financial processes.

The position emphasizes supervision, training, and coordination of staff to meet operational demands while aligning with internal policies and delivering reliable service in a fast-paced environment.

Qualifications

• 5+ years of office administration or leadership experience in an automotive-related environment.
• Prior supervisory or management experience required.
• Strong organizational, communication, and customer service skills.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Spanish/English bilingual skills a plus.
• High School Diploma or GED required.

Responsibilities

• Supervise, train, and develop front-office staff.
• Oversee daily administrative operations, including customer service, documentation, billing, cash handling, and data entry.
• Ensure accuracy and compliance with internal policies and procedures.
• Coordinate staffing and workflow to meet operational demands.
• Partner with internal departments to resolve issues and improve processes.
• Handle customer and operational escalations.
• Maintain organized records and a professional office environment.

Skills

Bilingual: Spanish/English

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook & Excel)

Job description

Position Overview

An established organization is seeking an experienced Office Manager to oversee daily office operations and supervise a front-office team. This hands-on leader will ensure efficient workflows, exceptional customer service, and accuracy across administrative and financial processes.

Job Description

Office Manager

Location: Charlotte, NC (On-site)

Compensation: $60,000-$65,000 annually

An established organization is seeking an experienced Office Manager to oversee daily office operations and supervise a front-office team. This hands-on leader will ensure efficient workflows, exceptional customer service, and accuracy across administrative and financial processes.

Key Responsibilities

• Supervise, train, and develop front-office staff.


• Oversee daily administrative operations, including customer service, documentation, billing, cash handling, and data entry.


• Ensure accuracy and compliance with internal policies and procedures.


• Coordinate staffing and workflow to meet operational demands.


• Partner with internal departments to resolve issues and improve processes.


• Handle customer and operational escalations.


• Maintain organized records and a professional office environment.

Qualifications

• High School Diploma or GED required.


• 5+ years of office administration or leadership experience in an automotive-related environment.


• Prior supervisory or management experience required.


• Strong organizational, communication, and customer service skills.


• Ability to manage competing priorities in a fast-paced environment.


• Proficiency in Microsoft Office, particularly Outlook and Excel.


• Spanish/English bilingual skills a plus.