AUTOMOTIVE OFFICE MANAGER

MANNY G MOTORS LLC; San Antonio (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Health insurance

Job summary

MANNY G MOTORS LLC seeks an experienced Office Manager to lead back-office operations in a fast-paced automotive dealership. This role safeguards financial and regulatory standing by overseeing deal documentation, title and registration processing, collections, insurance compliance, and cross-department coordination.

Bilingual in English and Spanish is required. Responsibilities include managing records, ensuring regulatory compliance, handling collections, coordinating insurance audits, and

Qualifications

• 2–5+ years of office management experience in the automotive industry
• Bilingual in English and Spanish
• Proficient with Google Workspace, Microsoft Office, and AI productivity tools
• Strong organizational, attention to detail, and problem-solving abilities

Responsibilities

• Compliance & Records: Ensure accurate and timely title and registration processing per state requirements
• Manage vehicle deal documentation and audit-ready files
• Maintain regulatory compliance for state, federal, and manufacturer standards
• Financial Risk & Collections: Manage delinquent accounts and initiate collections workflows
• Negotiate structured payment arrangements and minimize losses
• Insurance, Audits & Claims: Coordinate garage insurance audits and renewal processes; manage claims
• Product Discrepancy Resolution: Audit and reconcile variances in GAP, VSC, and ancillary trims
• Collaborate with sales, service, and parts to track inventory and streamline workflows
• Back Office & Customer Service Operations: Oversee customer service workflows and handle escalated inquiries

Skills

Bilingual English/Spanish

Organizational skills

Attention to detail

Problem-solving

Tools

Google Workspace

Microsoft Office Suite

AI productivity tools

Job description

Position Summary

We are seeking an experienced, detail-oriented Office Manager to lead our dealership's back-office operations. This role safeguards the dealership's financial and regulatory standing by overseeing deal documentation, title and registration processing, collections, insurance compliance, and cross-departmental coordination. The ideal candidate is an organized, bilingual professional who thrives in a fast-paced automotive environment.

Benefits:

• Employee discounts
• Free food & snacks
• Health insurance

Position Summary

We are seeking an experienced, detail-oriented Office Manager to lead our dealership's back-office operations. This role safeguards the dealership's financial and regulatory standing by overseeing deal documentation, title and registration processing, collections, insurance compliance, and cross-departmental coordination. The ideal candidate is an organized, bilingual professional who thrives in a fast-paced automotive environment.

Key Responsibilities

• Compliance & Records
• Ensure accurate and timely title and registration processing in accordance with state requirements
• Manage vehicle deal documentation, maintaining complete and audit-ready files
• Maintain compliance with state, federal, and manufacturer regulations and standards
• Financial Risk & Collections
• Manage delinquent customer accounts and initiate collections workflows
• Negotiate structured payment arrangements with customers
• Handle payment recourse to minimize dealership financial losses
• Insurance, Audits & Claims
• Coordinate the annual garage insurance audit and manage the formal renewal process to maintain proper liability coverage for the vehicle fleet and premises
• Oversee insurance and manufacturer claims from initiation through resolution
• Product Discrepancy Resolution
• Audit, identify, and reconcile variances in secondary products, including GAP insurance, Vehicle Service Contracts (VSC), and ancillary trim packages
• Partner with the sales, service, and parts departments to track inventory, review repair orders, and streamline workflows

• Back Office & Customer Service Operations
• Oversee customer service workflows, including incoming calls and greeting clients
• Resolve escalated customer inquiries professionally and promptly

Qualifications

Experience: 2–5+ years of office management experience in the automotive industry

Language: Bilingual in English and Spanish (required)

Software Proficiency: Google Workspace, Microsoft Office Suite, and AI productivity tools

Core Skills: Strong organization, attention to detail, and problem-solving abilities