AUTOMOTIVE OFFICE MANAGER

Mannygmotors; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Health insurance

Job summary

Mannygmotors in Texas is seeking an experienced Office Manager to lead back-office operations at our dealership. You will oversee deal documentation, title and registration processing, collections, and cross-department coordination to safeguard regulatory compliance.

The ideal candidate is bilingual (English/Spanish), highly organized, and thrives in a fast-paced automotive environment, ensuring audit-ready files and smooth workflows across sales, service, and parts.

Qualifications

• 2–5+ years of office management experience in the automotive industry
• Bilingual in English and Spanish
• Proficiency with Google Workspace and Microsoft Office; familiarity with AI productivity tools
• Strong organization, attention to detail, and problem-solving abilities

Responsibilities

• Compliance & Records: Ensure accurate and timely title and registration processing in accordance with state requirements
• Manage vehicle deal documentation, maintaining complete and audit-ready files
• Maintain compliance with state, federal, and manufacturer regulations and standards
• Financial Risk & Collections: Manage delinquent customer accounts and initiate collections workflows
• Negotiate structured payment arrangements with customers
• Handle payment recourse to minimize dealership financial losses
• Insurance, Audits & Claims: Coordinate the annual garage insurance audit and manage the renewal process to maintain proper liability coverage for the vehicle fleet and premises
• Oversee insurance and manufacturer claims from initiation through resolution
• Product Discrepancy Resolution: Audit, identify, and reconcile variances in secondary products including GAP insurance, VSC, and ancillary trim packages
• Partner with sales, service, and parts departments to track inventory, review repair orders, and streamline workflows
• Back Office & Customer Service Operations: Oversee customer service workflows, including incoming calls and greeting clients
• Resolve escalated customer inquiries professionally and promptly

Skills

Office management

Bilingual EN/ES

Google Workspace

Microsoft Office Suite

AI productivity tools

Problem-solving

Attention to detail

Tools

Google Workspace

Microsoft Office Suite

Job description

Benefits:

• Employee discounts
• Free food & snacks
• Health insurance

Position Summary

We are seeking an experienced, detail-oriented Office Manager to lead our dealership's back-office operations. This role safeguards the dealership's financial and regulatory standing by overseeing deal documentation, title and registration processing, collections, insurance compliance, and cross-departmental coordination. The ideal candidate is an organized, bilingual professional who thrives in a fast-paced automotive environment.

Key Responsibilities

• - Compliance & Records
• - Ensure accurate and timely title and registration processing in accordance with state requirements
• - Manage vehicle deal documentation, maintaining complete and audit-ready files
• - Maintain compliance with state, federal, and manufacturer regulations and standards
• - Financial Risk & Collections
• - Manage delinquent customer accounts and initiate collections workflows
• - Negotiate structured payment arrangements with customers
• - Handle payment recourse to minimize dealership financial losses
• - Insurance, Audits & Claims
• - Coordinate the annual garage insurance audit and manage the formal renewal process to maintain proper liability coverage for the vehicle fleet and premises
• - Oversee insurance and manufacturer claims from initiation through resolution
• - Product Discrepancy Resolution
• - Audit, identify, and reconcile variances in secondary products, including GAP insurance, Vehicle Service Contracts (VSC), and ancillary trim packages
• - Partner with the sales, service, and parts departments to track inventory, review repair orders, and streamline workflows
• - Back Office & Customer Service Operations
• - Oversee customer service workflows, including incoming calls and greeting clients
• - Resolve escalated customer inquiries professionally and promptly

Qualifications

• Experience: 2–5+ years of office management experience in the automotive industry
• Language: Bilingual in English and Spanish (required)
• Software Proficiency: Google Workspace, Microsoft Office Suite, and AI productivity tools
• Core Skills: Strong organization, attention to detail, and problem-solving abilities