Front Office Manager

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Employee Housing

Flexible work schedules

Paid time off & holidays

Free Mountain Pass for employees and a

Employee discounts on lodging, dining,

Medical, Dental, and Vision Insurance

401(k)

Job summary

Alyeska Resort in Girdwood, Alaska, is seeking a Front Office Manager to lead the front desk, concierge, bell services, and night audit, delivering exceptional guest experiences while driving profitability.

The ideal candidate has 3+ years in hotel operations with leadership, strong financial acumen, and proficiency in Opera and Excel. This full-time role offers a $75,000 annual salary, opportunities for growth, employee housing, and comprehensive benefits.

Qualifications

• 3+ years in hotel or hospitality operations with leadership experience.
• Strong understanding of guest billing, budgeting, P&L, and labor cost management.
• Proficiency with Opera or similar hotel management software and Excel for financial reporting.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Oversee front office operations including concierge, bell services, and night audit to deliver guest experiences and profitability.
• Lead daily front desk operations ensuring efficient guest service.
• Set strategic direction for front office aligned with hotel objectives.
• Participate in Resort Manager on Duty program during shifts.
• Oversee guest billing processes and coordinate with accounting.
• Monitor and control department expenses, including labor costs.
• Supervise front office staff handling VIPs and complex reservations.
• Lead recruitment, onboarding, training, and development of front office team to SOPs.

Skills

Leadership

Budgeting/P&L analysis

Guest services

Tools

Opera

Microsoft Excel

Job description

Front Operations

Front Office Manager

$75,000.00 / year

Girdwood

Do you thrive in a fast-paced environment? Are you passionate about leading teams and delivering high-quality guest experiences? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you!

We’re looking for

Front Office Manager professionals

to join our team in

Girdwood, Alaska

.

What You’ll Do

• As the Front Office Manager at Alyeska Resort, you will be responsible for overseeing all front office operations, concierge, bell services, and night audit, to deliver exceptional guest experiences while optimizing hotel profitability.
• Lead and manage all daily operations of the front desk, concierge, bell services, and night audit, ensuring efficient and guest-focused service.
• Provide strategic direction for the front office, setting departmental goals and initiatives in line with hotel objectives to improve guest experience, staff performance, and profitability.
• Participate in Resort Manager on Duty (MOD) program during assigned shifts, providing support throughout the Rooms Division and ensuring a smooth operation across the property.
• Oversee guest billing processes, ensuring accuracy in transactions, managing discrepancies, and collaborating with the accounting department to ensure adherence to financial policies.
• Develop and implement systems and processes to monitor and control department expenses, including labor costs, while ensuring proper allocation of staff and resources.
• Supervise and support the front office team in handling VIP guests, complex reservations, and special requests, ensuring all guest interactions are handled professionally and promptly.
• Lead the recruitment, onboarding, training, and development of front office staff, including night audit and concierge, to ensure compliance with Standard Operating Procedures (SOPs) and consistently high service standards.

What We Offer

• Staring Salary:$75,000 per year
• Employee Housing for a small fee live and play where you work
• Flexible work schedules – year-round & seasonal positions available
• Paid time off & holidays
• Free Mountain Pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, and spa services
• Medical, Dental, and Vision Insurance
• 401(k)

What We Need

• A minimum of 3 years of experience in hotel or hospitality operations, with leadership experience in a front office or similar role.
• Understanding of financial processes, including guest billing, budgeting, P&L analysis, and labor cost management.
• Proven ability to lead a team, provide clear direction, and drive a culture of high performance and accountability.
• Proficiency in hotel management software (e.g., Opera) and strong skills in Microsoft Office Suite, especially Excel for financial reporting.
• Flexibility to work evenings, weekends, and Holidays.

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 299-room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.