Front Desk Agent

Alyeska Resort; Alyeska (AK); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee Housing

Flexible schedules

Paid time off

Mountain Pass

Employee discounts

Medical Insurance

401(k)

Job summary

Alyeska Resort in Girdwood, Alaska, seeks a Front Desk Agent to create memorable first impressions and deliver high-quality guest experiences. You will handle registrations, answer questions with a positive attitude, and collaborate with guest services and the Front Office Manager to ensure smooth operations.

This role requires strong communication, computer literacy, and prior front desk experience; a fast-paced, guest-centric environment awaits.

Qualifications

• Must communicate with guests of all ages and levels of colleagues and leadership.
• Computer literacy is required.
• Previous front desk experience preferred.

Responsibilities

• Complete guest registration and checkout processes.
• Respond to guest inquiries with accurate information and a positive attitude.
• Provide consistent communication with guest services and the Front Office Manager.
• Maintain familiarity with Bell Desk, Front Desk, Night Audit, Recreation and Reservations operations.
• Develop knowledge of Alyeska Resort activities and local points of interest for guests.

Skills

Communication

Front desk experience

Computer literacy

Job description

Do you thrive in a fast-paced environment? Are you passionate about providing top-notch guest experiences? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you!

We’re looking for Front Desk Agent professionals to join usin Girdwood, Alaska.

What You’ll Do

As a Front Desk Agent, you’ll play an essential role in creating a great first-impression and delivering a high-quality experience to our guests. Your responsibilities will include:

• Complete guest registration and check out processes.
• Ensure guest satisfaction by respond guest inquiries with accurate information and a positive attitude.
• Provide constant and consistent communications with guest services and the Front Office Manager.
• Maintain familiarity of operations of Bell Desk, Front Desk, Night Audit, Recreation and Reservations including hotel computer system.
• Develop a strong knowledge of Resort activities, Girdwood Valley activities, and other potential points of interest to guests.

What We Offer

• Starting Wage: From $20 per hour
• Employee Housing for a small fee live and play where you work
• Flexible work schedules – year-round positions available
• Paid time off & holidays
• Free Mountain Pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, and spa services
• Medical, Dental, and Vision Insurance
• 401(k)

What We Need

• Ability to communicate with guests of all ages, along with all levels of colleagues and leadership.
• Computer literacy is required.
• Previous front deskexperience preferred.

What to Expect

• Be on your feet for long shifts, including nights, weekends, and holidays.
• Work in a fast-paced, high-energy front desk environment.
• Adapt to seasonal changes and special events, including large groups and tours.
• Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure!

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.