Front Office Leader: Guest Experience & Ops

Front Operations; Alaska; On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Employee Housing

Flexible work schedules

Paid time off & holidays

Free Mountain Pass for employees and a

Employee discounts on lodging, dining,

Medical, Dental, and Vision Insurance

401(k)

Job summary

Alyeska Resort in Girdwood, Alaska, is seeking a Front Office Manager to lead the front desk, concierge, bell services, and night audit, delivering exceptional guest experiences while driving profitability.

The ideal candidate has 3+ years in hotel operations with leadership, strong financial acumen, and proficiency in Opera and Excel. This full-time role offers a $75,000 annual salary, opportunities for growth, employee housing, and comprehensive benefits.

Qualifications

• 3+ years in hotel or hospitality operations with leadership experience.
• Strong understanding of guest billing, budgeting, P&L, and labor cost management.
• Proficiency with Opera or similar hotel management software and Excel for financial reporting.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Oversee front office operations including concierge, bell services, and night audit to deliver guest experiences and profitability.
• Lead daily front desk operations ensuring efficient guest service.
• Set strategic direction for front office aligned with hotel objectives.
• Participate in Resort Manager on Duty program during shifts.
• Oversee guest billing processes and coordinate with accounting.
• Monitor and control department expenses, including labor costs.
• Supervise front office staff handling VIPs and complex reservations.
• Lead recruitment, onboarding, training, and development of front office team to SOPs.

Skills

Leadership

Budgeting/P&L analysis

Guest services

Tools

Opera

Microsoft Excel

Job description

Alyeska Resort in Girdwood, Alaska, is seeking a Front Office Manager to lead the front desk, concierge, bell services, and night audit, delivering exceptional guest experiences while driving profitability.

The ideal candidate has 3+ years in hotel operations with leadership, strong financial acumen, and proficiency in Opera and Excel. This full-time role offers a $75,000 annual salary, opportunities for growth, employee housing, and comprehensive benefits.