Front Office Leader: Guest Experience & Ops

Holland America-Princess (Holland America Dawson City Inn)

Alaska

On-site

USD 67,500 - 82,500

Full time

14 days+

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Benefits offered by this job

Employee Housing

Flexible work schedules

Paid time off & holidays

Free Mountain Pass for employees and a

Employee discounts on lodging, dining,

Medical, Dental, and Vision Insurance

401(k)

Job summary

Alyeska Resort in Girdwood, Alaska, is seeking a Front Office Manager to lead the front desk, concierge, bell services, and night audit, delivering exceptional guest experiences while driving profitability.

The ideal candidate has 3+ years in hotel operations with leadership, strong financial acumen, and proficiency in Opera and Excel. This full-time role offers a $75,000 annual salary, opportunities for growth, employee housing, and comprehensive benefits.

Qualifications

3+ years in hotel or hospitality operations with leadership experience.
Strong understanding of guest billing, budgeting, P&L, and labor cost management.
Proficiency with Opera or similar hotel management software and Excel for financial reporting.
Ability to work evenings, weekends and holidays.

Responsibilities

Oversee front office operations including concierge, bell services, and night audit to deliver guest experiences and profitability.
Lead daily front desk operations ensuring efficient guest service.
Set strategic direction for front office aligned with hotel objectives.
Participate in Resort Manager on Duty program during shifts.
Oversee guest billing processes and coordinate with accounting.
Monitor and control department expenses, including labor costs.
Supervise front office staff handling VIPs and complex reservations.
Lead recruitment, onboarding, training, and development of front office team to SOPs.