Front Desk Agent

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Housing available for a small fee

Flexible work schedules

Paid time off

Free mountain pass for employees

Employee discounts on lodging, dining,

Medical, Dental, and Vision Insurance

401(k)

Job summary

Alyeska Resort in Girdwood, Alaska is seeking a Front Desk Agent to deliver outstanding guest experiences in a fast-paced environment. The position pays $19.00 per hour and offers a supportive team, flexible schedules, and employee benefits.

You will register guests, handle check-in/out, answer inquiries, coordinate with guest services, and build knowledge of resort activities. Strong communication and computer skills are essential; prior front desk experience is preferred.

Qualifications

• Ability to communicate with guests of all ages and levels of staff.
• Computer literacy is required.
• Previous front desk experience preferred.

Responsibilities

• Complete guest registration and check out processes.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Provide constant and consistent communications with guest services and the Front Office Manager.
• Maintain familiarity with operations of Bell Desk, Front Desk, Night Audit, Recreation and Reservations including hotel computer system.
• Develop a strong knowledge of Resort activities, Girdwood Valley activities, and other points of interest to guests.

Skills

Communication

Computer literacy

Front desk experience

Tools

Hotel computer system

Job description

Front Operations

Front Desk Agent

$19.00 / hour

Girdwood

Do you thrive in a fast-paced environment? Are you passionate about providing top-notch guest experiences?

If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you!

We're looking for

Front Desk Agent professionals

to join usin

Girdwood, Alaska

.

What You'll Do

As a

Front Desk Agent

,you'll play an essential role in creating a great first-impression and delivering a high-quality experience to our guests. Your responsibilities will include:

• Complete guest registration and check out processes.
• Ensure guest satisfaction by respond guest inquiries with accurate information and a positive attitude.
• Provide constant and consistent communications with guest services and the Front Office Manager.
• Maintain familiarity of operations of Bell Desk, Front Desk, Night Audit, Recreation and Reservations including hotel computer system.
• Develop a strong knowledge of Resort activities, Girdwood Valley activities, and other potential points of interest to guests.

What We Offer

• Staring Wage: From $19 per hour
• Employee Housing for a small fee live and play where you work
• Flexible work schedules - year-round & seasonal positions available
• Paid time off & holidays
• Free Mountain Pass for employees and qualified dependents
• Employee discounts on resort lodging, dining, and spa services
• Medical, Dental, and Vision Insurance
• 401(k)

What We Need

• Ability to communicate with guests of all ages, along with all levels of colleagues and leadership.
• Computer literacy is required.
• Previous front deskexperience preferred.

What to Expect

• Be on your feet for long shifts, including nights, weekends, and holidays.
• Work in a fast-paced, high-energy front desk environment.
• Adapt to seasonal changes and special events, including large groups and tours.
• Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.

About Alyeska Resort

Alyeska Resort is a world-class destination nestled in the mountains of

Girdwood, Alaska

, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can

work hard, play hard, and Live the Adventure!

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.

Read more