Front Office Maestro for PT Clinic

FX Physical Therapy; Baltimore (MD); On-site; USD 26,000 - 30,000; Full time

Job summary

FX Physical Therapy is seeking a Front Office Coordinator to be the welcoming face and organizational backbone of our Baltimore clinic. You will manage appointments, verify insurance, and ensure smooth communication between patients and our clinical team.

Your professionalism and attention to detail will help create a seamless, supportive patient experience. Responsibilities include coordinating schedules, handling payments, maintaining patient records in the EHR system, and collaborating with

Qualifications

• Front office experience in healthcare preferred.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills.
• Proficiency with EHR systems and standard office software.
• Commitment to confidentiality and HIPAA regulations.

Responsibilities

• Warmly greet and assist patients, fostering a friendly and professional atmosphere.
• Coordinate appointment scheduling to maximize therapist availability and maintain efficient clinic flow.
• Verify insurance coverage, manage authorizations, and address related patient questions with clarity and professionalism.
• Respond promptly to phone calls and emails, providing accurate information and scheduling assistance.
• Maintain meticulous patient records in the EHR system, including demographics and treatment plans.
• Partner with physical therapists and clinicians to ensure effective communication and a seamless patient journey.
• Process patient payments and reconcile daily transactions with accuracy.
• Manage part-time clinic assistant schedules and coordinate coverage as needed.
• Meet regularly with the Clinic Leader to review operations and address challenges.
• Maintain a clean, organized front office environment.
• Monitor office supply levels and coordinate with vendors for equipment upkeep.

Skills

Front desk coordination

Communication

HIPAA compliance

EHR proficiency

Multitasking

Tools

EHR software

Microsoft Office

Job description

FX Physical Therapy is seeking a Front Office Coordinator to be the welcoming face and organizational backbone of our Baltimore clinic. You will manage appointments, verify insurance, and ensure smooth communication between patients and our clinical team.

Your professionalism and attention to detail will help create a seamless, supportive patient experience. Responsibilities include coordinating schedules, handling payments, maintaining patient records in the EHR system, and collaborating with