Part-Time Front Desk & Patient Experience Coordinator

FX Physical Therapy; Westminster (MD); On-site; USD 21,000 - 23,000; Part time

Job summary

FX Physical Therapy is seeking a Part-Time Clinic Assistant in Westminster, MD to support daily operations and patient experiences. The role emphasizes front-desk professionalism, patient intake, and efficient coordination with therapists and the office coordinator.

Responsibilities include handling copays, rescheduling, and maintaining a clean, organized clinic environment while ensuring accurate insurance verification for new patients. Experience in a fast-paced clinic is a plus.

Qualifications

• Must demonstrate professionalism with patients and employees.
• Excellent customer service and communication skills.
• Able to work varying hours and days to meet business needs.
• Reliable and takes initiative to complete tasks and protocol accurately and thoroughly.
• General knowledge of FX Physical Therapy services.
• Follow proper procedure for patient intake at the beginning of their appointment.
• Properly collecting patient copays, deductibles and/or past due amounts in POS system.
• Follow up and reschedule all appointments that have been canceled.
• contact new patient leads in order to get them scheduled.
• Ensures that the clinic is kept clean, neat and organized.
• General knowledge and ability to verify insurance benefits for all new patients.
• Qualifications and Skills: Able to take responsibility for actions.

Responsibilities

• Maintain a friendly upbeat mood and demeanor at the front office.
• Must demonstrate professionalism with patients and employees.
• Excellent customer service and communication skills.
• Reliable and takes initiative to complete tasks and protocol accurately and thoroughly.
• Follow proper procedure for patient intake at the beginning of their appointment.
• Properly collecting patient copays, deductibles and/or past due amounts in POS system.
• Follow up and reschedule all appointments that have been canceled.
• Contact new patient leads to get them scheduled.
• Keeps the clinic clean, neat and organized.
• Verify insurance benefits for new patients as needed.

Skills

Customer service

Communication

Multitasking

Professionalism

Front office operations

Tools

POS system

Job description

FX Physical Therapy is seeking a Part-Time Clinic Assistant in Westminster, MD to support daily operations and patient experiences. The role emphasizes front-desk professionalism, patient intake, and efficient coordination with therapists and the office coordinator.

Responsibilities include handling copays, rescheduling, and maintaining a clean, organized clinic environment while ensuring accurate insurance verification for new patients. Experience in a fast-paced clinic is a plus.