Bilingual Health Care Coordinator

INNOVATIVE PHYSICAL THERAPY AND FITNESS CENTERS, LLC; Baltimore (MD); On-site; USD 32,000 - 48,000; Full time

Job summary

Innovative Physical Therapy and Fitness Centers, LLC in Baltimore, MD is seeking a Bilingual Health Care Coordinator for a busy outpatient physical therapy clinic. The role focuses on delivering a positive patient experience while supporting day-to-day clinic operations.

The ideal candidate is organized, dependable, professional, and capable of thriving in a fast-paced healthcare environment. Strong communication, customer service, attention to detail, and teamwork are essential to success.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or medical office preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Comfortable using scheduling systems and office technology.
• Maintains patient confidentiality and professionalism.

Responsibilities

• Greet patients and provide a warm, professional first impression.
• Assist patients with check-in and check-out process.
• Schedule, confirm, and reschedule patient appointments.
• Answer incoming calls and assist patients with questions or concerns.
• Maintain accurate patient information and documentation in the clinic's systems.
• Verify insurance information and assist with obtaining necessary patient data.
• Collect copayments, deductibles, and other balances as appropriate.
• Assist patients with completing required paperwork and forms.
• Monitor appointment schedules and help maintain efficient patient flow.
• Communicate effectively with therapists, technicians, and clinic leadership.
• Assist with the clinic's electronic check-in kiosk guidance.
• Monitor and respond to patient inquiries professionally.
• Assist with referral and authorization processes as needed.
• Maintain confidentiality of patient information per HIPAA.
• Keep front-office clean, organized, and welcoming.
• Support clinic operations and administrative tasks.
• Provide excellent customer service to patients and referrals.
• Address concerns professionally and escalate when necessary.
• Perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Scheduling systems

EMR systems

Office software

Job description

Bilingual Health Care Coordinator – Physical Therapy Clinic

Location: Baltimore, MD

Employment Type: Full-Time

Schedule: M-F (8-4 PM)

Industry: Outpatient Physical Therapy / Healthcare

Position Overview

We are seeking a Health Care Coordinator to join a busy outpatient physical therapy clinic in Baltimore. The Health Care Coordinator will play an important role in creating a positive patient experience while supporting the day-to-day operations of the clinic.

The ideal candidate is organized, dependable, professional, and comfortable working in a fast-paced healthcare environment. This position requires excellent communication and customer service skills, attention to detail, and the ability to effectively manage multiple responsibilities while maintaining a welcoming and professional environment for patients.

Key Responsibilities

• Greet patients and provide a warm, professional first impression.
• Assist patients with the check-in and check-out process.
• Schedule, confirm, and reschedule patient appointments.
• Answer incoming phone calls and assist patients with questions or concerns.
• Maintain accurate patient information and documentation within the clinic's systems.
• Verify insurance information and assist with obtaining necessary patient information.
• Collect copayments, deductibles, and other patient balances as appropriate.
• Assist patients with completing required paperwork and forms.
• Monitor appointment schedules and help maintain efficient patient flow.
• Communicate effectively with physical therapists, physical therapy technicians, and clinic leadership.
• Assist patients with the clinic's electronic check-in kiosk and provide guidance when needed.
• Monitor and respond to patient inquiries in a timely and professional manner.
• Assist with referral and authorization-related processes as needed.
• Maintain confidentiality of patient information in accordance with HIPAA requirements.
• Help maintain a clean, organized, and welcoming front-office environment.
• Support overall clinic operations and assist with administrative tasks as needed.
• Provide excellent customer service to patients, family members, referral sources, and other healthcare professionals.
• Address patient concerns professionally and escalare issues to appropriate leadership when necessary.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a healthcare, medical office, physical therapy, or customer service setting preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using computers, scheduling systems, and other office technology.
• Strong attention to detail and accuracy.
• Professional and positive attitude.
• Ability to work effectively as part of a team.
• Ability to maintain patient confidentiality and professionalism at all times.

Preferred Experience

• Physical therapy or rehabilitation
• Medical front-office operations
• Patient scheduling
• Insurance verification
• Electronic medical record systems
• Patient registration
• Healthcare customer service
• Referral management

What We’re Looking For

We are looking for someone who takes pride in helping patients, works well with a team, and understands the importance of providing an exceptional patient experience. The successful candidate will be someone who is reliable, proactive, personable, and willing to take initiative while supporting both patients and the clinical team.