Front Desk & Patient Services Associate

FX Physical Therapy; Timonium (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

FX Physical Therapy in Timonium, MD is seeking a Clinic Assistant to be the first and last impression for patients. You will support front-office operations, coordinate patient flow and maintain a warm, professional environment.

You will assist therapists and the office coordinator, handle patient intake, collect copays, verify benefits, schedule follow-ups, and keep the clinic clean and organized while delivering excellent customer service.

Qualifications

• Able to work varying hours and days to meet business needs
• Effective communicator
• Able to handle multiple tasks simultaneously
• Strong interpersonal skills
• Comfortable working in a fast paced environment
• Comply with dress code
• Problem solver
• Able to take responsibility for actions

Responsibilities

• Maintain a friendly upbeat mood and demeanor at the front office
• Must demonstrate professionalism with patients and employees
• Excellent customer service and communication skills
• Reliable and takes initiative to complete tasks and protocol accurately and thoroughly
• General knowledge of FX Physical Therapy services
• Follow proper procedure for patient intake at the beginning of their appointment
• Properly collecting patient copays, deductibles and/or past due amounts in POS system
• Follow up and reschedule all appointments that have been canceled
• Contact new patient leads in order to get them scheduled
• Ensures that the clinic is kept clean, neat and organized
• General knowledge and ability to verify insurance benefits for all new patients
• Qualifications and Skills:
• Able to work varying hours and days to meet business needs
• Effective communicator
• Able to handle multiple tasks simultaneously
• Strong interpersonal skills
• Comfortable working in a fast paced environment
• Comply with dress code
• Problem solver
• Able to take responsibility for actions

Job description

FX Physical Therapy in Timonium, MD is seeking a Clinic Assistant to be the first and last impression for patients. You will support front-office operations, coordinate patient flow and maintain a warm, professional environment.

You will assist therapists and the office coordinator, handle patient intake, collect copays, verify benefits, schedule follow-ups, and keep the clinic clean and organized while delivering excellent customer service.