Health Care Coordinator

INNOVATIVE PHYSICAL THERAPY AND FITNESS CENTERS, LLC; Washington (District of Columbia); On-site; USD 34,000 - 46,000; Full time

Job summary

INNOVATIVE PHYSICAL THERAPY AND FITNESS CENTERS, LLC seeks a Health Care Coordinator for a busy outpatient physical therapy clinic in Baltimore, MD. The role supports daily operations and aims to create a positive patient experience from check-in to check-out.

The ideal candidate is organized, professional, and comfortable in a fast-paced healthcare setting, with responsibilities including scheduling, insurance verification, copay collection, and accurate patient records while upholding HIPAA

Qualifications

• High school diploma or equivalent required.
• Healthcare/medical office or customer service experience preferred.
• Excellent communication and organizational abilities.

Responsibilities

• Greet patients with a warm, professional first impression.
• Assist patients with check-in and check-out.
• Schedule, confirm, and reschedule appointments.
• Answer calls and address patient questions.
• Maintain accurate patient information in clinic systems.
• Verify insurance information and collect copays/deductibles.
• Process required paperwork and forms for patients.
• Monitor appointment schedules and patient flow.
• Coordinate with physical therapists and clinic staff.
• Maintain HIPAA confidentiality.
• Support front-office operations and administrative tasks.
• Provide excellent customer service to patients and referrals.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Multitasking

Confidentiality

Customer service

Team player

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Health Care Coordinator - Physical Therapy Clinic

Location: Baltimore, MD Employment Type: Full-Time Schedule: M-F (8-4 PM) Industry: Outpatient Physical Therapy / Healthcare

Position Overview

We are seeking a Health Care Coordinator to join a busy outpatient physical therapy clinic in Baltimore. The Health Care Coordinator will play an important role in creating a positive patient experience while supporting the day-to-day operations of the clinic.

The ideal candidate is organized, dependable, professional, and comfortable working in a fast-paced healthcare environment. This position requires excellent communication and customer service skills, attention to detail, and the ability to effectively manage multiple responsibilities while maintaining a welcoming and professional environment for patients.

Key Responsibilities

• Greet patients and provide a warm, professional first impression.
• Assist patients with the check-in and check-out process.
• Schedule, confirm, and reschedule patient appointments.
• Answer incoming phone calls and assist patients with questions or concerns.
• Maintain accurate patient information and documentation within the clinic's systems.
• Verify insurance information and assist with obtaining necessary patient information.
• Collect copayments, deductibles, and other patient balances as appropriate.
• Assist patients with completing required paperwork and forms.
• Monitor appointment schedules and help maintain efficient patient flow.
• Communicate effectively with physical therapists, physical therapy technicians, and clinic leadership.
• Assist patients with the clinic's electronic check-in kiosk and provide guidance when needed.
• Monitor and respond to patient inquiries in a timely and professional manner.
• Assist with referral and authorization-related processes as needed.
• Maintain confidentiality of patient information in accordance with HIPAA requirements.
• Help maintain a clean, organized, and welcoming front-office environment.
• Support overall clinic operations and assist with administrative tasks as needed.
• Provide excellent customer service to patients, family members, referral sources, and other healthcare professionals.
• Address patient concerns professionally and elevate issues to appropriate leadership when necessary.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a healthcare, medical office, physical therapy, or customer service setting preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using computers, scheduling systems, and other office technology.
• Strong attention to detail and accuracy.
• Professional and positive attitude.
• Ability to work effectively as part of a team.
• Ability to maintain patient confidentiality and professionalism at all times.

Preferred Experience

Candidates with experience in any of the following are encouraged to apply:

• Physical therapy or rehabilitation
• Medical front-office operations
• Patient scheduling
• Insurance verification
• Electronic medical record systems
• Patient registration
• Healthcare customer service
• Referral management

What We're Looking For

We are looking for someone who takes pride in helping patients, works well with a team, and understands the importance of providing an exceptional patient experience. The successful candidate will be someone who is reliable, proactive, personable, and willing to take initiative while supporting both patients and the clinical team.