Assistant Front Office Manager - Luxury Hotel Leadership

Hyatt Hotels Corporation; Town of Thompson (NY); On-site; USD 30,000 - 44,000; Full time

Job summary

Hyatt Hotels Corporation, owner of Thompson Central Park New York in New York City, seeks an Assistant Front Office Manager to support the Front Office Manager in leading daily operations and delivering luxury guest experiences.

You will coach and develop front office Supervisors and Associates, manage guest arrivals, requests, and service recovery, and collaborate with Revenue, Reservations, Housekeeping and Sales to enhance performance.

Responsibilities

• Assist in leading daily Front Office operations to ensure exceptional guest experiences and smooth departmental performance.
• Ensure consistent execution of Hyatt brand standards, operational procedures, and service expectations.
• Monitor daily operations and provide leadership support to supervisors and associates to maintain service excellence.
• Drive accountability through effective follow-up, problem resolution, and operational discipline.
• Ensure efficient management of guest arrivals, departures, room assignments, guest requests, and service recovery situations.
• Conduct daily briefings and communicate operational priorities and business needs to the team.
• Monitor guest satisfaction results and implement corrective actions to address service opportunities.
• Ensure compliance with company policies, procedures, health and safety standards, and brand requirements.
• Maintain effective communication and collaboration with all hotel departments to ensure service excellence.
• Act as Manager on Duty and assume leadership responsibilities in the absence of the Front Office Manager.

Skills

Leadership

Team development

Revenue management

Strategic thinking

Decision making

Job description

Hyatt Hotels Corporation, owner of Thompson Central Park New York in New York City, seeks an Assistant Front Office Manager to support the Front Office Manager in leading daily operations and delivering luxury guest experiences.

You will coach and develop front office Supervisors and Associates, manage guest arrivals, requests, and service recovery, and collaborate with Revenue, Reservations, Housekeeping and Sales to enhance performance.