Front Office Manager

BARDO Hotels; Savannah (GA); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with vesting

Paid time off & holidays

Birthday paid

Complimentary daily team meals

Job summary

BARDO Hotels Savannah seeks a Front Office Manager to lead the day-to-day Front Desk operations at Hotel Bardo Savannah, supporting the Director of Front Office in delivering a polished, personalized guest experience. This on-site role requires hands-on leadership in a luxury setting, with a focus on staff development and guest recognition.

The position emphasizes visible leadership in the lobby, collaboration across departments, and the ability to drive service excellence while maintaining

Qualifications

• 2+ years of progressive Front Office or Rooms experience in luxury or upper-upscale hotel environments.
• Front Desk supervisory or management experience.
• Hospitality leadership training or related education is valued.
• Opera PMS experience preferred.

Responsibilities

• Lead daily Front Desk operations and ensure a welcoming arrival and departure experience.
• Maintain a visible lobby presence and engage guests throughout the day.
• Coach and develop Front Desk team through feedback, training, and performance conversations.
• Create personalized guest experiences through recognition and anticipation of needs.
• Align Front Desk service with Hotel Bardo’s luxury standards and culture.
• Collaborate with Guest Experience Manager, Night Manager, Housekeeping, Reservations, Engineering, and F&B.
• Act as Manager on Duty and respond to guest and operational needs with sound judgment.
• Support scheduling, staffing, and daily Front Desk planning.
• Monitor guest feedback and identify opportunities to improve service and processes.
• Assist the Director of Front Office with recruiting, onboarding, and departmental projects.
• Develop toward broader Rooms leadership opportunities.

Skills

Front Office leadership

Guest service

Coaching teams

Organizational skills

Communication skills

Problem-solving

Scheduling & staffing

Education

Hospitality leadership training

Hospitality management degree

Tools

Opera PMS

Job description

About the role

The Front Office Manager leads the day-to-day Front Desk operation at Hotel Bardo Savannah , supporting the Director of Front Office in delivering a polished, personalized, and highly engaging guest experience.

This role is ideal for an emerging Rooms leader who has built a strong foundation in luxury or upper-upscale hospitality and is ready for broader leadership responsibility.

At Bardo, luxury is personal. Our Front Office team creates thoughtful, highly customized experiences through genuine connection, strong guest recognition, creative amenities, and attention to the details that make a stay memorable. This is a hands–on leadership role in a sophisticated environment where leaders are visible, accessible, and deeply connected to both guests and the team.

This is an onsite position located at Hotel Bardo Savannah.

What you’ll do

• Lead the daily Front Desk operation and ensure a smooth, welcoming arrival and departure experience
• Maintain a highly visible presence in the lobby and engage naturally with guests throughout the day
• Coach, support, and develop Front Desk team members through real-time feedback, training, and performance conversations
• Create personalized guest experiences through thoughtful recognition, amenities, service recovery, and anticipation of guest needs
• Ensure Front Desk service consistently reflects Hotel Bardo’s luxury standards and culture
• Partner closely with the Guest Experience Manager, Night Manager, Housekeeping, Reservations, Engineering, and Food & Beverage to support a seamless guest experience
• Serve as Manager on Duty alongside other Front Office leaders and respond to guest and operational needs with sound judgment
• Support scheduling, staffing, labor management, and daily Front Desk planning
• Monitor guest feedback and help identify opportunities to strengthen service, processes, and team performance
• Assist the Director of Front Office with recruiting, onboarding, training, departmental projects, and other leadership responsibilities
• Support departmental goals and priorities while continuing to develop toward broader Rooms leadership opportunities

Qualifications

• 2+ years of progressive Front Office or Rooms experience within a luxury, upper-upscale, boutique, or full-service hotel environment
• Previous Front Desk supervisory or management experience
• Formal hospitality leadership or management training experience strongly valued
• Hospitality management degree or related education preferred
• Strong passion for luxury service, guest personalization, and creating memorable experiences
• Demonstrated ability to connect naturally with guests and coach teams with confidence and warmth
• Strong organizational, communication, and problem-solving skills
• Experience with hotel property management systems; Opera experience preferred
• Career-minded with a desire to continue growing within Front Office and Rooms leadership
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Why Bardo?

Be part of something rare.

• Join the team behind Travel + Leisure’s #1 Hotel in Savannah.
• Work alongside curious, creative and passionate people who care deeply about their craft.
• Be empowered to create thoughtful, memorable moments for guests and for one another.

Take care of yourself.

• Medical, dental, vision and wellness benefits for eligible full-time team members
• Company-matched 401(k) with fast vesting
• Up to 20 days of paid time off, paid holidays and a paid birthday
• Complimentary daily team member meal

Experience Bardo.

• Complimentary two-night stay at Hotel Bardo Savannah
• Team member discounts on dining, Saltgrass Spa treatments, retail and The Cooking School at Saint Bibiana
• Complimentary fitness classes
• Opportunities to experience the hotel as our guests do

Travel well.

• Employee rates at select Leading Hotels of the World properties
• Discounts at Highgate hotels worldwide

Grow with Left Lane.

• Referral incentives and guest recognition programs
• Career development opportunities across a growing hospitality portfolio
• Opportunities to learn, lead and build a career alongside an ambitious hospitality team

We believe remarkable hospitality begins with remarkable people. People who notice the details. Who take pride in making someone’s day. Who bring warmth, curiosity and character to what they do.

If that sounds like you, there may be a place for you at Bardo.

Come as you are. Create something rare.