Front Office & Guest Services Leader

Highgate; New Orleans (LA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels in New Orleans' Arts District offers an exciting Front Office Manager role responsible for Guest Services, Concierge and Uniformed Services/Transportation. Lead with service excellence to maximize revenue and occupancy while maintaining Highgate SOPs.

We seek a candidate with 5+ years in hospitality leadership, strong communication, and the ability to coach staff and manage schedules. This full-time position reflects a luxury property with a commitment to guest satisfaction and

Qualifications

• At least 5 years of progressive experience in a hotel or related field; supervisory experience required.
• Must be proficient in Windows, company-approved spreadsheets and word processing.
• Must have a valid driver’s license; long hours and variable shifts may be required.
• Ability to maintain professionalism and courtesy with guests and colleagues.

Responsibilities

• Respond to guest requests and issues at the Front Desk or via reservations and calls, ensuring satisfaction.
• Coach and counsel Guest Services staff according to Highgate SOPs; maintain staffing and morale.
• Manage payroll timing, schedule preparation, and adherence to forecasted business needs.
• Maximize room revenue and occupancy by monitoring rates, house counts, and daily status.
• Attend required meetings and participate in M.O.D. coverage as scheduled.
• Ensure cash handling accuracy and compliance with all credit policies; maintain service standards.

Skills

Guest services

Leadership

Communication

Multitasking

Problem solving

Team coaching

Tools

Windows OS

MS Excel

MS Word

Job description

Highgate Hotels in New Orleans' Arts District offers an exciting Front Office Manager role responsible for Guest Services, Concierge and Uniformed Services/Transportation. Lead with service excellence to maximize revenue and occupancy while maintaining Highgate SOPs.

We seek a candidate with 5+ years in hospitality leadership, strong communication, and the ability to coach staff and manage schedules. This full-time position reflects a luxury property with a commitment to guest satisfaction and