Front Office Leader - Guest Services & Reservations

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); Vor Ort; USD 45.000 - 55.000; Vollzeit

Zusammenfassung

Hilton Indianapolis Hotel & Suites seeks an experienced front office leader responsible for overseeing front desk, reservations, guest registration, bell services, phone operations, and guest accounting to uphold service standards and profitability.

The role requires a Bachelor’s degree in Management or related field and 1 year night audit plus 2 years front desk experience or an equivalent mix. Salary is $50,000 per year.

Qualifikationen

• Bachelor’s Degree in Management, Hotel Administration, Business or related field.
• Experience Minimum 1 year experience on night audit, 2 years experience in front desk operations, OR, an equivalent combination of education and experience

Aufgaben

• Supervise/ lead Front Desk and departments supporting front desk as listed. Leadership duties to include: hiring, terminating, performance evaluations, training, and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain department daily/weekly Payroll.
• Maintain standards of guest service quality.
• Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
• Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
• Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
• Receive departmental related guest complaints and ensures corrective action is taken.
• Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
• Other duties as assigned by the leader

Ausbildung

Bachelor’s Degree in Management, Hotel Administration, Business or related field

Jobbeschreibung

Hilton Indianapolis Hotel & Suites seeks an experienced front office leader responsible for overseeing front desk, reservations, guest registration, bell services, phone operations, and guest accounting to uphold service standards and profitability.

The role requires a Bachelor’s degree in Management or related field and 1 year night audit plus 2 years front desk experience or an equivalent mix. Salary is $50,000 per year.