Front Office Leader: Guest Services & Operations

Hyatt Hotels Corporation; St. Louis (MO); On-site; USD 18,000 - 27,000; Full time

Benefits offered by this job

Discounted & Complimentary hotel rooms

Floating Holiday

Complimentary meals in colleague cafe

Medical, Dental, Vision Insurance

401K retirement plan with companymatch

Educational assistance up to 1000 USD

Opportunities to work worldwide

Job summary

Hyatt Regency Trinidad is seeking a Front Office Manager to lead the front desk team, train staff, and ensure superior guest experiences. You will coordinate with housekeeping and other departments, handle guest requests, and drive efficient operations in a full‑service hotel environment.

The role requires 3–4 years in progressive hotel Rooms Management and at least 2 years in a management capacity within the Rooms Division.

Qualifications

• 3–4 years or more of progressive hotel Rooms Management experience.
• At least 2 years progressive management experience within the Rooms Division of a full-service hotel.
• Hotel/Hospitality degree is a plus; strong communication and leadership skills.

Responsibilities

• Oversee front desk operations, staffing and scheduling.
• Coach and counsel employees to Hyatt Service Standards and procedures.
• Coordinate with Housekeeping and other departments to ensure seamless guest service.
• Respond promptly to guest requests and complaints, resolving issues effectively.
• Develop and manage budget and labor cost plans for the Front Office.

Skills

Rooms management

Staff leadership

Guest service

Communication

MS Office

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hyatt Regency Trinidad is seeking a Front Office Manager to lead the front desk team, train staff, and ensure superior guest experiences. You will coordinate with housekeeping and other departments, handle guest requests, and drive efficient operations in a full‑service hotel environment.

The role requires 3–4 years in progressive hotel Rooms Management and at least 2 years in a management capacity within the Rooms Division.