Rooms Supervisor

Hyatt Hotels Corporation; Baytown (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free room nights

Medical, Dental, Vision Insurance

401K with company match

Free parking

Paid Time Off

Paid Family Bonding Time

Adoption Assistance

Tuition Reimbursement

Employee Stock Purchase Plan

Discounts at retailers

Job summary

Hyatt Regency Baytown is seeking a motivated Rooms Supervisor to support Front Office and Housekeeping operations. This role leads daily activities, coaches team members, resolves guest concerns and ensures guest rooms and public areas meet the highest quality standards.

The ideal candidate has 1–2 years of supervisory hotel experience with strong leadership and communication skills, and proficiency with PMS and Microsoft Office.

Qualifications

• Experience in hotel supervisory or leadership roles.
• Strong leadership, communication, and organizational skills.
• Proficiency with hotel systems, PMS, and Microsoft Office.
• Ability to stay composed and make decisions under pressure.

Responsibilities

• Assist in supervising daily Front Office and Housekeeping operations.
• Coordinate seamless guest arrivals, stays and departures across departments.
• Lead by example in delivering exceptional guest service.
• Conduct room inspections to ensure cleanliness and brand standards.
• Monitor room readiness and maximize room availability.
• Support training and development of Front Office and Housekeeping staff.
• Communicate priorities through shift briefings and brief teams.
• Ensure compliance with policies, procedures and safety standards.
• Assist with scheduling, labor management and productivity goals.
• Monitor guest satisfaction and implement improvement actions.
• Participate in VIP arrivals and hotel-wide initiatives.
• Act as Manager on Duty when required.

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

Join Hyatt Regency Baytown's team, a newly opened property with great benefits. As a Hyatt Regency Baytown colleague, you will enjoy the following benefits:

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period!
• 401K with company match
• Free parking
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

We are seeking a highly motivated and service-driven Rooms Supervisor to support both Front Office and Housekeeping operations. This role serves as a key leader in ensuring exceptional guest experiences, maintaining brand standards and driving operational excellence throughout the guest journey. The Rooms Supervisor will assist with daily hotel operations, coach team members, resolve guest concerns, and help ensure guest rooms and public areas meet the highest quality standards.

Key Responsibilities

• Assist in supervising daily Front Office and Housekeeping operations.
• Support guest arrival, departure and in-house experiences by ensuring seamless communication between departments.
• Lead by example in delivering exceptional guest service and hospitality.
• Conduct room inspections to ensure cleanliness, maintenance, and brand standards are met.
• Monitor room readiness and coordinate closely with housekeeping and front desk teams to maximize room availability.
• Assist with managing guest requests, service recovery and problem resolution.
• Support training, coaching, and development of Front Office and Housekeeping associates.
• Conduct shift briefings and communicate operational priorities and service goals.
• Ensure compliance with hotel policies, procedures, safety standard and service standards.
• Assist with scheduling, labor management and maintaining departmental productivity goals.
• Monitor guest satisfaction scores and implement action plans to improve performance.
• Participate in special projects, VIP arrivals and hotel-wide initiatives as assigned.
• Act as Manager on Duty when required.

Qualifications

• Must possess a professional presentation
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Minimum 1-2 years of hotel supervisory or leadership experience preferred.
• Experience in Front Office, Housekeeping, or Rooms Division operations.
• Strong leadership, communication, and organizational skills.
• Ability to effectively handle guest concerns and make sound decisions in a fast-paced environment.
• Proficiency with hotel systems, property management systems (PMS), and Microsoft Office.
• Ability to stand, walk, and perform physical activities throughout the shift.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Hyatt Regency Trinidad | Port of Spain , TTI , TT

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