Front Office Maestro | Elevate Guest Experience & Revenue

Hilton; Beverly Hills (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Waldorf Astoria Beverly Hills is seeking a Front Office Manager to lead daily front desk operations and elevate guest service at this Forbes 5-Star, AAA 5-Diamond property.

You will oversee registration, room inventory, and policy adherence, coach and develop the front office team, track guest satisfaction, and drive revenue growth through upselling and service improvements. Shift: Various; must be able to work weekdays, weekends and holidays including overnight relief.

Qualifications

• Experience managing daily front office operations.
• Ability to monitor guest satisfaction and address issues.
• Ability to implement revenue initiatives and up-selling.

Responsibilities

• Manage daily front office operations: guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.
• Implement revenue initiatives: promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth.
• Facilitate team knowledge: provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
• Delight our guests: welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Inspire and develop the team: supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Skills

Guest service

Leadership

Communication

Training

Job description

Waldorf Astoria Beverly Hills is seeking a Front Office Manager to lead daily front desk operations and elevate guest service at this Forbes 5-Star, AAA 5-Diamond property.

You will oversee registration, room inventory, and policy adherence, coach and develop the front office team, track guest satisfaction, and drive revenue growth through upselling and service improvements. Shift: Various; must be able to work weekdays, weekends and holidays including overnight relief.