Front Office & Guest Services Leader (Flexible Hours)

L'Ermitage Beverly Hills; Beverly Hills (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

L’Ermitage Beverly Hills seeks an Assistant Front Office Manager to oversee the Front Office and Guest Services, reporting to the Director of Rooms. This leadership role drives guest satisfaction, operational efficiency and team development.

You will maintain the hotel's premier reputation, ensure accurate check-in/out, manage schedules, train staff, and uphold safety and grooming standards, delivering exceptional service in a Five-Star environment.

Qualifications

• 2+ years of front office/guest service leadership in hotel or hospitality.
• High School diploma or GED required.
• Strong communication and problem-solving skills.
• Proficiency with Opera PMS or similar hotel management systems.

Responsibilities

• Greet, check in, and check out guests efficiently to established standards.
• Resolve guest issues promptly with empathy and good judgement.
• Monitor front of house standards and guest interactions.
• Ensure accurate reservation notes for special requests.
• Oversee luggage handling and ensure timely delivery.
• Lead and train guest services staff; schedule weekly.

Skills

Front Office Leadership

Guest Service Excellence

Communication Skills

Team Building

Operational Awareness

Education

High School Diploma

Tools

OPERA Cloud

Microsoft Office

Job description

L’Ermitage Beverly Hills seeks an Assistant Front Office Manager to oversee the Front Office and Guest Services, reporting to the Director of Rooms. This leadership role drives guest satisfaction, operational efficiency and team development.

You will maintain the hotel's premier reputation, ensure accurate check-in/out, manage schedules, train staff, and uphold safety and grooming standards, delivering exceptional service in a Five-Star environment.