Front Office Manager

Urschel Laboratories, Inc.; Valparaiso (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

ESOP

Free Health Clinic

401(k) with Employer Matching

Free Life Insurance

Hotel stay and on-property dining

Flexible scheduling

Onsite gym access

Professional development

Community involvement

Job summary

Urschel Laboratories, Inc. owns Grand Gardner Hotel in Valparaiso, IN, seeking a Front Office Manager to lead the front desk and elevate guest experiences. This hands-on role emphasizes teamwork, operational leadership, and staff development within an employee-owned culture.

Ideal candidates have hospitality management experience, familiarity with hotel PMS and MS Office, and the ability to balance guest service with daily operations, scheduling, and training across departments.

Qualifications

• Previous front office or hospitality management experience preferred.
• Familiarity with hotel property management systems and Microsoft Office is highly desirable.

Responsibilities

• Oversee front office operations and ensure exceptional guest service from arrival to departure.
• Lead the front desk team and coordinate daily operations across departments.
• Support scheduling, training, and performance management for front office staff.
• Monitor reservations, room availability, and guest requests; drive service recovery.
• Ensure cash handling and guest accounting procedures comply with policies.

Skills

Guest service

Team leadership

Problem solving

Communication

Flexibility

Tools

Hotel PMS

Microsoft Office

Job description

Urschel, a 100% employee-owned company, is seeking an experienced and guest-focused Front Office Manager to join the team at the Grand Gardner Hotel. The Grand Gardner Hotel is an Urschel Development property located in downtown Valparaiso, Indiana. Urschel Development is a wholly owned subsidiary of Urschel Laboratories in Chesterton, Indiana.

The Grand Gardner Hotel is an independent boutique hotel featuring 58 guest rooms and suites, a speakeasy, banquet space, and welcoming shared spaces. As part of our employee-owned culture, every team member contributes to the hotel's success. We believe that excellent guest experiences are the result of employees who understand how their work impacts guests, coworkers, and the overall operation of the business.

At Grand Gardner Hotel, we value teamwork, accountability, and pride in a job well done. Whether serving guests directly or supporting operations behind the scenes, each employee-owner plays an important role in maintaining the high standards that define our property.

Why You’ll Love Working at the Grand Gardner Hotel:

• Employee Stock Ownership Plan (ESOP), Stock Issued Annually
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Hotel stay and on-property dining discounts
• Flexible scheduling whenever possible
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers @ Urschel's Chesterton Facility
• Professional Development Support
• Support for Community Involvement/Philanthropy

The Front Office Manager is responsible for overseeing all front office operations and ensuring guests receive exceptional service from arrival through departure. This position leads the front desk team, coordinates daily operations, supports training and development efforts, and works collaboratively with other hotel departments to create a seamless guest experience. The Front Office Manager plays a key role in maintaining service standards, operational efficiency, and guest satisfaction throughout the property.

The ideal candidate is a hands-on hospitality professional who enjoys supporting team members, solving problems, and building positive guest relationships. Successful candidates are organized, dependable, and comfortable balancing guest service responsibilities with operational leadership. Previous hotel front office or hospitality management experience is preferred, along with experience scheduling staff, managing reservations, handling guest concerns, and overseeing daily hotel operations. Familiarity with hotel property management systems and Microsoft Office applications is highly desirable.

Candidates should be able to:

• Deliver exceptional guest service while maintaining a welcoming and professional atmosphere.
• Lead and support front desk team members in daily operations.
• Assist with scheduling, training, coaching, and performance management.
• Monitor reservation activity, room availability, guest requests, and service recovery efforts.
• Ensure compliance with cash handling, guest accounting, and hotel operating procedures.
• Work closely with housekeeping, maintenance, food and beverage, and leadership teams.
• Manage multiple priorities while maintaining attention to detail.
• Work a flexible schedule, including evenings, weekends, holidays, and occasional overnight support when needed.

Physical Requirements

• Remain standing and walking for extended periods during shifts.
• Frequently use computers, phones, and other office equipment.
• Occasionally lift and carry items weighing up to 25 pounds.
• Move throughout guest and hotel public areas as needed.
• Maintain focus and professionalism in a fast-paced hospitality environment.

EEO/Veteran/Disability

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Urschel Laboratories, Inc.'s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.