Front Office Leader – Guest Service & Operations

Hilton Fort Wayne, Indiana; Fort Wayne (IN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision Insurance

Paid time off

Employee discount

Food and Beverage discount on property

Job summary

Hilton Fort Wayne, Indiana, is seeking a Front Office Manager to lead the front desk and bell/transportation teams with energy, integrity, and a passion for delivering top-tier service to all guests.

As a hands-on leader, you will supervise day-to-day operations, payroll and scheduling, drive staff development, recruit and coach team members, and ensure consistent Hilton brand service standards while maximizing guest satisfaction.

Qualifications

• Proven success in a front office or guest services leadership role; Hilton experience preferred
• Strong familiarity with Hilton systems (PEP) is a plus
• College degree in Hospitality or Business Management preferred; equivalent work experience will be considered
• Excellent communication, leadership, and organizational skills
• Able to handle competing priorities in a fast-paced, high-guest-contact environment
• Demonstrated ability to lead by example, mentor staff, and create a culture of service excellence

Responsibilities

• Provide day‑to‑day leadership for front desk and bell/transportation operations
• Ensure consistent delivery of Hilton brand service standards
• Recruit, hire, train, coach, and develop front office staff
• Oversee scheduling, payroll, and staffing levels to ensure operational efficiency
• Monitor guest satisfaction and resolve issues promptly
• Maintain financial controls, assist with departmental budgeting, and take ownership of the gift shop
• Partner with other hotel departments to ensure seamless guest experiences
• Ensure compliance with all company policies, Hilton brand standards, and applicable laws

Skills

Leadership

Communication

Organizational skills

Guest service excellence

Team development

Prioritization

Education

College degree in Hospitality or Business Management

Equivalent work experience considered

Tools

Hilton PEP systems

Job description

Hilton Fort Wayne, Indiana, is seeking a Front Office Manager to lead the front desk and bell/transportation teams with energy, integrity, and a passion for delivering top-tier service to all guests.

As a hands-on leader, you will supervise day-to-day operations, payroll and scheduling, drive staff development, recruit and coach team members, and ensure consistent Hilton brand service standards while maximizing guest satisfaction.