Front Office Operations Lead — Elevate Guest Experience

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

Hilton Indianapolis Hotel & Suites seeks a proactive hospitality professional to oversee front office operations, reservations, and guest services. You will supervise the front desk team, manage payroll, and drive profitability while delivering exceptional guest experiences.

Qualifications include a Bachelor’s degree in a related field and 1 year night audit plus 2 years front desk experience, or an equivalent combination. This is a fulltime salaried role in Indianapolis.

Qualifications

• Bachelor’s Degree in Management, Hotel Administration, Business or related field.
• Experience: minimum 1 year on night audit; 2 years in front desk operations or an equivalent combination.

Responsibilities

• Oversee front office, reservations, guest registration, bell services, telephone operations and guest accounting.
• Lead Front Desk and related departments; handle hiring, evaluations, training and development.
• Schedule staff per labor standards and occupancy forecasts.
• Maintain payroll and ensure standards of guest service quality.
• Contribute to profitability and guest satisfaction across departments; drive improvements.
• Achieve budgeted revenues/expenses; participate in annual hotel budget planning.
• Manage reservations to optimize occupancy and ADR through upselling.
• Maintain credit control procedures and security of cash/transactions.
• Address guest complaints and implement corrective actions; uphold guest interaction standards.
• Perform other duties as assigned by leadership.

Skills

Front desk operations

Night audit

Staff supervision

Education

Bachelor's degree in Management/Hotel Administration/Business

Job description

Hilton Indianapolis Hotel & Suites seeks a proactive hospitality professional to oversee front office operations, reservations, and guest services. You will supervise the front desk team, manage payroll, and drive profitability while delivering exceptional guest experiences.

Qualifications include a Bachelor’s degree in a related field and 1 year night audit plus 2 years front desk experience, or an equivalent combination. This is a fulltime salaried role in Indianapolis.