Front Office Leader: Elevate Guest Experience

ARK; Prattville (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

ARK is seeking a Front Office Manager to lead the Prattville front desk team and ensure exceptional guest experiences. You will oversee check-in/out operations and resolve guest inquiries, maintaining high service standards and collaboration with other departments.

As Manager on Duty in GM's absence, you will mentor staff, manage budgets, and uphold ARK's commitment to hospitality excellence in every guest interaction.

Qualifications

• Experience leading a team in hospitality.
• Ability to manage front desk operations (check-in/check-out).
• Proven ability to resolve inquiries and build relationships with guests.
• Strong collaboration with other departments to ensure smooth operations.
• Maintain accurate records and reports per company policies.
• Experience training and mentoring team members.
• Ability to monitor and manage front office budgets.

Responsibilities

• Lead and inspire the front office team to deliver warm guest experiences.
• Oversee front desk operations and timely check-in/check-out processes.
• Resolve guest inquiries promptly and strengthen relationships.
• Coordinate with other departments for seamless guest experiences.
• Maintain records and reports in compliance with policies.
• Train and mentor staff, fostering continuous learning.
• Monitor budgets and optimize resources without sacrificing service quality.

Skills

Team leadership

Front desk operations

Guest service

Collaboration

Record keeping

Staff training

Budget management

Job description

ARK is seeking a Front Office Manager to lead the Prattville front desk team and ensure exceptional guest experiences. You will oversee check-in/out operations and resolve guest inquiries, maintaining high service standards and collaboration with other departments.

As Manager on Duty in GM's absence, you will mentor staff, manage budgets, and uphold ARK's commitment to hospitality excellence in every guest interaction.