General Manager - Residence Inn Springdale

Lexima; Springdale (AR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision Insurance

401k + Employer Match

Employer Paid Disability & Life

Paid Time Off

Brand Discounts

Job summary

Lexima seeks an experienced, results-driven General Manager to lead the Residence Inn by Marriott in Springdale. You will oversee daily hotel operations to achieve revenue, house profit, and RevPAR targets while upholding brand standards, guest satisfaction, and asset protection.

The GM will develop short- and long-term operating plans to meet or exceed budgets, report at monthly property reviews, and work with revenue management and sales to maximize occupancy and rate.

Qualifications

• Bachelor's degree in Hotel/Restaurant Management or Business preferred.
• 2-5 years as Assistant General Manager or other hotel management role required.
• Knowledge of word processing, spreadsheets and hotel management systems.

Responsibilities

• Represent the hotel professionally and knowledgeably.
• Maintain Brand and Lexima standards; ensure guest and colleague satisfaction.
• Develop and execute short- and long-term operating plans to meet budgeted goals.
• Attend monthly property reviews and report performance.
• Maximize revenue and manage sales objectives with local accounts.
• Recruit, train and supervise staff; maintain a positive work environment.
• Establish and maintain a preventive maintenance program.

Skills

Effective communication

Flexible schedule

Leadership

Hotel operations

Education

Bachelor's Degree in Hotel/Restaurant Management or Business

Tools

Hotel management systems

Word processing

Spreadsheets

Job description

Leximais seeking an experienced, results driven, leader to fill the critical role of General Manager at the Residence Inn - Springdale.

The responsibilities of a General Manager include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, colleague satisfaction, quality assurance, and asset protection.

Responsibilities

• Represent the hotel in a professional, knowledgeable and eloquent manner.
• Dress appropriately in business attire at all times.
• Ensure compliance with all Brand standards.
• Ensure compliance with all Lexima standards as outlined in the Employee Handbook.
• Maintain an impeccably clean, safe and inviting atmosphere inside and out.
• Develop and execute both a short and long term operating plan to meet or exceed budgeted fiscal performance goals.
• Attend monthly property review meeting to report on hotel performance.
• Ensure an operating environment that will maximize guest satisfaction.
• Meet or exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews. Respond to all reviews and initiate corrective action when necessary.
• Establish a presence in the community through participation in local events, associations and community service projects.
• Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative.
• Perform sales duties or work closely with the Sales Manager to set and achieve local account and group business sales objectives.
• Continually recruit, train and monitor staff. Ensure proper staffing levels on each shift.
• Create and maintain a pleasant, safe and mutually respectful work environment. Continually interact with and motivate all staff members.
• Establish and maintain a comprehensive preventative maintenance program.

Qualifications

• A Bachelor's Degree in Hotel/Restaurant Management or Business preferred.
• Previous General Manager experience is preferred.
• 2-5 years as Assistant General Manager or other hotel management role required.
• Knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.
• Effective oral and written communication skills.
• Must be able to work a flexible work schedule as the hours for this management position will vary.

Benefits

• Medical Insurance
• Dental/Vision Insurance
• 401k + Employer Match
• Employer Paid Disability & Life Insurance
• Paid Time Off
• Brand Discounts