Front Desk Leader & Guest Care Manager - Growth Path

Concord Hospitality Enterprises; Raleigh, Northern (NC, KY); Hybrid; USD 48,000 - 66,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord-estab

Job summary

Concord Hospitality Enterprises seeks a Front Desk/Guest Care Manager to lead a dynamic team delivering exceptional guest service while upholding brand standards. This role offers a clear path for advancement as many Front Office leaders move into Assistant General Manager roles within a few years.

As a Concord Leader, you will inspire your team, maintain a Great Place to Work culture, and partner with hotel leadership to optimize revenue and operations while ensuring financial controls and

Qualifications

• Previous supervisory or management experience in front office or guest services.
• Strong leadership, training, and problem-solving skills.
• Knowledge of financial procedures, hotel operations, and revenue management.
• Excellent communication and organizational skills.
• Commitment to creating a guest-first and associate-first culture.

Responsibilities

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly.
• Ensure all associates are trained in guest service standards, financial controls, and hotel procedures.
• Oversee front desk operations and act as Manager on Duty when needed.
• Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities.
• Assist with financial reporting, budgeting, and revenue management initiatives.
• Recruit, train, and develop associates while fostering a positive, cooperative work environment.
• Ensure compliance with HR policies, labor regulations, and personnel documentation requirements.
• Maintain safety, security, and physical property standards through preventive maintenance and compliance programs.

Skills

Leadership

Guest service

Communication

Operations management

Revenue management

Training

Problem solving

Job description

Concord Hospitality Enterprises seeks a Front Desk/Guest Care Manager to lead a dynamic team delivering exceptional guest service while upholding brand standards. This role offers a clear path for advancement as many Front Office leaders move into Assistant General Manager roles within a few years.

As a Concord Leader, you will inspire your team, maintain a Great Place to Work culture, and partner with hotel leadership to optimize revenue and operations while ensuring financial controls and