Front Office Leader: Guest Experience & Team Growth

DIMENSION MASTER; Mahwah (NJ); On-site; USD 50,000 - 60,000; Full time

Job summary

DIMENSION MASTER in Mahwah, NJ seeks a Front Office Manager to oversee front desk operations and guest services, supporting staffing, training and performance while ensuring a positive guest experience from arrival through departure.

You will collaborate with hotel leadership to maintain productivity, accuracy, and exceptional service, supervise staff, manage check-ins/outs, reservations and billing, and ensure policy and brand compliance daily.

Qualifications

• Previous hotel front office leadership experience required.
• Excellent communication and leadership skills.
• Detail oriented and organized.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Front office leadership

Communication

Organization

Hospitality

Staff supervision

Tools

PMS (Property Management System)

Job description

DIMENSION MASTER in Mahwah, NJ seeks a Front Office Manager to oversee front desk operations and guest services, supporting staffing, training and performance while ensuring a positive guest experience from arrival through departure.

You will collaborate with hotel leadership to maintain productivity, accuracy, and exceptional service, supervise staff, manage check-ins/outs, reservations and billing, and ensure policy and brand compliance daily.